Senior Solutions Architect

1 day ago

Atlanta, Georgia, United States NICE Full time
About the Role

At NICE, we're pushing the boundaries of what's possible. We're a team of innovators, driven by a passion for excellence and a commitment to delivering extraordinary customer experiences. As a Senior Solutions Architect, you'll play a critical role in shaping the future of our company.

As a key member of our Nexidia Services Organization, you'll be responsible for designing and implementing large-scale customer interaction analytics solutions. You'll work closely with our software engineering, IT & Security, deployment services, business services, and product management teams to ensure seamless integration and deployment of our solutions.

Key Responsibilities:

  • Design and implement data integration solutions using ETL, SQL, XML, and scripting languages
  • Lead and participate in the data integration, solution implementation, and maintenance of large-scale Nexidia deployments
  • Integrate Nexidia applications with backend enterprise systems
  • Specify best practices and standards for Nexidia deployments
  • Develop systems specifications through requirements gathering, research, analysis, and direct contact with business units
  • Assess development/test strategies to ensure a maximally robust design
  • Assist in the development and management of detailed project plans, monitor progress, and provide regular project status to management teams
  • Act as a technical consultant to project managers and business Subject Matter Experts
  • Work with vendors and colleagues to develop and implement solutions to specific problems or meet specific objectives
  • Oversee the development and maintenance of technical documentation and documentation standards for Nexidia enterprise systems

Requirements:

  • 4-10+ years of experience and ETL experience
  • Knowledge of MSSQL concepts, including competency in SQL DBA activities like query optimization, indexes, and performance troubleshooting
  • Knowledge of networking concepts, including file share protocols, encryption of files, and connectivity across domains
  • Strong analytical and problem-solving capabilities to troubleshoot software and data inconsistencies
  • Proven track record in delivery of large enterprise data-oriented projects
  • Client-friendly, good interpersonal, and excellent written and verbal communication skills
  • Experience with ETL tools (DataStage, Informatica, Ab Initio, etc.) is an advantage
  • Excellent organizational skills, ability to set own task lists and time lines

What We Offer:

NICE is a global company with a strong presence in 30+ countries. We're a leader in AI, cloud, and digital, and we're consistently recognized for our innovation and excellence. As a Senior Solutions Architect, you'll have the opportunity to work with cutting-edge technology and collaborate with a talented team of professionals.

We're proud to be an equal opportunity employer, and we welcome applications from diverse candidates. If you're passionate about delivering exceptional customer experiences and driving business growth, we'd love to hear from you.

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