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Business Process Improvement Analyst

2 months ago


Harrisburg, Pennsylvania, United States Feeser's Food Distributors Full time
Job Description

**About Feeser's Food Distributors**

Feeser's Food Distributors is a family-owned and operated full-line foodservice distributor located in the Mid-Atlantic region. We provide an expansive offering of dry, refrigerated, and frozen products to a diverse customer base comprised of restaurants, healthcare facilities, educational facilities, and other institutions.

**Job Summary**

The IT Business Process Improvement Analyst will play a pivotal role in enhancing business processes and supporting strategic initiatives, focusing on coordinating user testing for an ERP migration. This position requires a detail-oriented individual with strong analytical and problem-solving skills to identify inefficiencies and recommend solutions.

Key Responsibilities

  • Business Process Analysis: Conduct detailed business processes, workflows, and systems analysis to identify areas for improvement and recommend solutions.
  • Requirements Gathering: Gather and document business requirements through meetings, interviews, and observations.
  • Functional Specifications: Develop functional specifications and system design specifications.
  • Project Management: Collaborate with stakeholders to prioritize business requirements and manage project scope.
  • Data Analysis: Perform data analysis to support decision-making and identify trends, anomalies, and areas for improvement.
  • Reporting and Dashboards: Create and maintain reports, dashboards, and key performance indicators (KPIs) to monitor business performance.
  • Process Optimization: Identify opportunities for process optimization and automation.
  • Process Improvement: Develop and implement process improvement strategies.
  • Project Execution: Assist in the planning, execution, and monitoring of projects.
  • User Testing: Develop and execute a comprehensive user testing plan for the ERP migration project.
  • Test Case Development: Create test cases, scenarios, and scripts based on business requirements.
  • User Training: Facilitate user training sessions and provide support during testing phases.
  • Issue Resolution: Work with IT and development teams to resolve issues identified during testing.
  • Documentation: Maintain detailed and organized documentation of business processes, requirements, specifications, and testing activities.
  • User Support: Provide support to end-users during and after the implementation of solutions.
  • Training and Development: Conduct training sessions for staff on new processes and systems.

Requirements

  • Education: A Bachelor's degree in Business Administration, Information Technology, Computer Science, Finance, or a related field is required.
  • Certifications: Relevant certifications, such as Certified Business Analysis Professional (CBAP), Project Management Professional (PMP), or Lean Six Sigma certification, are a plus.
  • Experience: Minimum of 3-5 years of experience as a Business Analyst, preferably within the food distribution, logistics, or a related industry.
  • ERP Experience: Hands-on experience with ERP systems, including implementation, migration, and user testing coordination.
  • Oracle Cloud Experience: Experience with Oracle Cloud products is a plus.

What We Offer

Feeser's Food Distributors is an Equal Opportunity Employer. Qualified women, minorities, and US military veterans are encouraged to apply.