Passenger Services Supervisor

2 months ago


Marquand, Missouri, United States Worldwide Flight Services Full time

About Worldwide Flight Services

We are a leading provider of airport services, committed to delivering exceptional results in a safe and secure environment. As a Manager Passenger Services, you will play a key role in ensuring the timely delivery of cargo shipments, luggage, and business-to-customer deliveries.

Key Responsibilities

  • Coordinate and control airport services to guarantee compliance with company standards and contractual agreements.
  • Assist in monthly billing procedures and ensure budget and manning requirements are maintained.
  • Meet and maintain communication with customers to ensure their needs are met.
  • Responsible for monthly reports and identifying new business opportunities.
  • Proactively monitor the work of assigned employees to ensure customer satisfaction, safety, security, quality, and employee relations meet or exceed standards.

Accountabilities

  • Ensure company audit requirements are undertaken to ensure continuity and compliance at all times.
  • Implement and maintain site-specific security plans and ensure all staff are issued with a relevant company ID.
  • Administer practices in a fair and equitable manner, treating all employees, customers, vendors, and other third parties with respect.

Requirements

  • Bachelor's degree (B.A.) from a four-year college or university.
  • Or one to two years related experience and/or training; or equivalent combination of education and experience.

Preferred Skills

  • Ability to communicate effectively with peers, internal and external customers.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, and customers.

Physical Requirements/Working Conditions

  • Ability to lift 35 lbs.

Perks & Benefits

  • Access to a range of benefits, including:
  • Travel discounts
  • Pet insurance
  • Discount shopping
  • Wellness programs
  • 401k program with company match
  • Opportunity for internal mobility and transfers

Worldwide Flight Services is an equal opportunity employer committed to employment equity and inclusion. We welcome applications from all qualified individuals.


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