Passenger Services Supervisor
2 months ago
About Worldwide Flight Services
We are a leading provider of airport services, committed to delivering exceptional results in a safe and secure environment. As a Manager Passenger Services, you will play a key role in ensuring the timely delivery of cargo shipments, luggage, and business-to-customer deliveries.
Key Responsibilities
- Coordinate and control airport services to guarantee compliance with company standards and contractual agreements.
- Assist in monthly billing procedures and ensure budget and manning requirements are maintained.
- Meet and maintain communication with customers to ensure their needs are met.
- Responsible for monthly reports and identifying new business opportunities.
- Proactively monitor the work of assigned employees to ensure customer satisfaction, safety, security, quality, and employee relations meet or exceed standards.
Accountabilities
- Ensure company audit requirements are undertaken to ensure continuity and compliance at all times.
- Implement and maintain site-specific security plans and ensure all staff are issued with a relevant company ID.
- Administer practices in a fair and equitable manner, treating all employees, customers, vendors, and other third parties with respect.
Requirements
- Bachelor's degree (B.A.) from a four-year college or university.
- Or one to two years related experience and/or training; or equivalent combination of education and experience.
Preferred Skills
- Ability to communicate effectively with peers, internal and external customers.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
Physical Requirements/Working Conditions
- Ability to lift 35 lbs.
Perks & Benefits
- Access to a range of benefits, including:
- Travel discounts
- Pet insurance
- Discount shopping
- Wellness programs
- 401k program with company match
- Opportunity for internal mobility and transfers
Worldwide Flight Services is an equal opportunity employer committed to employment equity and inclusion. We welcome applications from all qualified individuals.
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