Aircraft Customer Service Representative

4 weeks ago


Marquand, Missouri, United States Republic Airways Full time
Aircraft Customer Service Representative

We are seeking skilled individuals to join our team as Aircraft Customer Service Representatives. This role will be responsible for ensuring the safety and comfort of passengers while providing exceptional customer service.

Key Responsibilities
  • Perform all regulatory and assigned cabin duties with constant attention to guests while providing a safe and comfortable onboard experience.
  • Maintain thorough knowledge of all emergency procedures and the use of all emergency equipment on board the aircraft.
  • Provide food and beverages to passengers, which requires pushing and pulling moveable carts weighing in excess of 250 pounds.
  • Assist passengers in stowing carry-on baggage weighing up to and including 35 pounds.
  • Maintain a neat and orderly cabin environment.
  • Contribute to a reliable and on-time operation by working with other crewmembers to meet all report times, departure times, and minimum turn times.
  • Perform inflight sales and promotional duties as assigned.
  • Assist other Customer Service staff as needed with passenger handling or other duties.
  • Maintain reliable and prompt attendance according to Company policies and procedures.
  • Presents a professional image, both in conduct and in appearance, including adherence to the Company uniform dress code.
  • Complies with associate Rules of Conduct as outlined in all applicable manuals.
  • Maintains currency of Inflight guides and manuals.
  • Fosters the Company's core values and culture throughout the work environment.
  • Performs additional duties as assigned or required.
Requirements
  • High school diploma or GED, with at least two years of customer service experience.
  • Must be 20 years of age by the date of the first interview.
Preferred Qualifications
  • Additional years of customer service experience, preferably in an aviation environment.
  • Previous Flight Attendant experience.
Physical Demands
  • Must possess the physical strength to reach and operate all emergency equipment and exits using necessary movements and force up to and including 70 pounds.
  • Capable of lifting objects above shoulders up to and including 35 pounds.
  • Able to push and pull moveable carts weighing in excess of 250 pounds.
  • Able to walk and stand for extended periods, sometimes with aircraft turbulence.
  • Must be able to stoop, crouch, squat, climb and kneel.
  • Able to see clearly at 20 feet or more with corrective lenses or contacts.
  • Able to clearly hear verbal communications in person and over airplane communication systems with ambient aircraft and passenger noise.

We offer a competitive salary range of $45,000 - $65,000 per year, based on experience and qualifications. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.

Republic Airways is an Equal Opportunity Employer, Disability and Veteran Accommodations. We welcome applicants from diverse backgrounds and are committed to creating an inclusive workplace.



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