POS Support Team Lead

6 days ago

Auburn, Alabama, United States Aramark Full time
Job Title: POS Support Supervisor

This position will support all aspects of Technical Support, providing software, PC, POS, and Network problem resolution. The candidate will provide technical support for development efforts and manage the POS system.

Key Responsibilities:
  • Responsible for proactive support and maintenance around POS systems, digital menu displays, timeclocks, and back-office equipment.
  • Assists in supervising the front-line support team, their game-day activities and setup for events.
  • Manage, document, and troubleshoot all equipment used throughout the stadium.
  • Provides technical support for Clover POS hardware running Bypass Cloud Enterprise, as well as all other Point of Sale systems used.
  • Familiar with using and navigating the ServiceNow platform for Incident and Request management.
  • Works closely with business leaders to ensure service levels are being met and risk to the building is minimal.
  • Provides excellent customer service during event support.
  • Proactively maintains systems and executes preventative maintenance plans.
  • Monitors system status and reacts to issues as they arise.
  • Responsible for communicating any hardware defects to vendors.
  • Communicates with site users regarding any system enhancements and or scheduled updates.
  • Participate in technical and functional training classes as necessary or required.
  • Installs, tests and tunes software and hardware related to business applications, as needed.
  • Maintains knowledge around TCP/IP protocol and computer networks.
  • Able to navigate Windows Server environments.
  • Provide consultation on all technical systems and enforces IT policies and standards. Employs considerable creativity, innovation and design skills in performing this function.
Qualifications:
  • Must be 18 years of age or above.
  • 1-3 years prior experience in a Lead, Supervisor or Management role in a high volume, fast-paced foodservice environment.
  • Demonstrated ability to clearly and concisely communicate with staff, managers and guests.
  • Ability to work all scheduled shifts, including days, nights, weekends and holidays as needed.

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).

Aramark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that reflects the diversity of our customers and communities we serve.

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