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Program Support Specialist

2 months ago


Richmond Heights, Virginia, United States Commonwealth of Virginia Full time
Job Summary

The Commonwealth of Virginia is seeking a highly skilled and detail-oriented Program Support Specialist to join our team. As a Program Support Specialist, you will play a critical role in ensuring the efficient and effective management of child support cases.

Key Responsibilities
  • Gather and organize information to meet requirements and create and update client records in automated systems.
  • Process documents in assigned case management functions and communicate directly with clients, internal staff, and external agencies as needed.
  • Research documentation to support actions by case management staff in a timely, accurate, and complete manner.
Requirements
  • Experience in an office environment providing customer service to the general public.
  • Demonstrated ability to analyze and utilize legal and financial data, plan, organize, and manage multiple priorities, obtain and assess information/data through interviewing, independently research cases to resolve difficult problems, interpret and apply policies and procedures, and communicate effectively both orally and in writing with the general public and a diverse audience.
  • Experience with a personal computer using remote access technology, email, automated information systems, and Microsoft Office applications, including Excel.
Preferred Qualifications
  • Experience in the use of office equipment, including network-based electronic mail machines and printers.
  • Work experience in child support enforcement or other social service programs.
What We Offer
  • A comprehensive pay and employee benefits package.
  • Opportunities for development and career growth in public service.
  • A dynamic and supportive work environment.