Senior Community Manager

2 weeks ago

Fontana CA USA, United States Quality Management Group Full time
About the Role

We are seeking a highly skilled and experienced Senior Community Manager to join our team at Quality Management Group. As a Senior Community Manager, you will be responsible for the overall supervision, administration, and maintenance of properties within your portfolio.

Key Responsibilities
  • Compliance and Administration
    • Ensure resident files and property management data are maintained in accordance with company policies and regulations.
    • Review, process, and approve all resident notices pertaining to recertification.
    • Maintain property waiting lists and ensure applications for housing are processed.
    • Process annual re-certifications within established timelines.
  • Property Operations
    • Handle marketing and advertising for vacancies.
    • Ensure that all appropriate notices are remitted to residents in a timely manner and are completed and served within the requirements set forth in the lease.
    • Visually inspect grounds, buildings, and apartment units on a regular basis between inspections.
    • Manage office supply inventory and work closely with Resident Services to ensure maintenance supplies are purchased in a timely manner and in accordance with the approved budget.
    • Work cohesively with resident services staff to ensure vacancies turn times are met in accordance with company policy.
    • Ensure work orders are processed in the property management system within established timelines.
    • Maintain high occupancy levels by keeping informed of market conditions.
    • Understanding of competitive pricing, utilizing appropriate marketing sources.
    • Demonstrating the value in our communities to prospective and current residents.
    • Balance lease renewals and absorption of new residents to optimize revenue.
  • Financial Management
    • Accurately account for and balance petty cash in accordance with company policies and procedures.
    • Prepare deposits for banking and post resident payments into the property management system within timelines established by management.
    • Prepare management required month-end reports.
    • Manage account receivables and ensure past resident balance due receivables are turned over to collection agencies.
    • Keep resident ledgers accurate and work diligently with accounting to resolve any errors.
    • Prepare annual budgets.
  • Human Resources
    • Train and be responsible for work performed by all staff members under your direction.
    • Perform written evaluations of employees.
    • Maintain accurate payroll records as required by the company. Review employee time cards on due date as well as commissions and/or bonus incentives; approve for payment within payroll department deadlines.
    • Management of on-site office employees and/or maintenance employees, which includes: interviewing, timekeeping, performance evaluations, and disciplinary actions.
    • Maintain positive relationships with internal departments.
    • Mentoring and training the teams.
    • Set goals and metrics with accountable strategies.
  • Customer Service
    • Respond to all resident complaints in a timely and professional manner.
    • Create a community of caring and excitement that is contagious for our residents and noticeable to the community at large.
  • Resident Programs
    • Designs, implements, and manages appropriate resident programs and is responsible for their on-going success.
  • Community Relations
    • Manage ongoing positive relationships with all City staff and other local representatives and social service providers.
  • General
    • Must attend company-sponsored events that relate to the development of the team, which, from time to time, may include travel and overnight stays at locations away from the employee's home.
    • Note that other duties outlined in the leasing position and/or assistant manager positions may have to be done by the Senior Community Manager based on the staffing needs and size of the community.
    • All references to compliance, affordability, tax credit, tenant selection plans, AFHM plans, etc. are for communities that have some type of affordability covenants and do not apply to market rate communities.
    • This position may require the availability to work some nights, weekends, and occasional holidays based upon the needs of the community.
    • Other duties as requested.
    Requirements
    • Must have a strong work ethic and positive attitude.
    • Ability to work with and understand persons of all ethnic and family backgrounds.
    • Ability to build external relationships while positively promoting the organization.
    • Must be organized and proficient at time management.
    • Proficient in English language in verbal and written communications.
    • Relate to others beyond giving and receiving instructions.
    • Handle high stress situations effectively.
    • Exhibit strong leadership skills.
    • The ability to both prioritize and delegate as needed.
    • Computer literacy in Outlook, Word, Excel, and the Internet.
    • Demonstrate initiative, personal awareness, professionalism, integrity, and exercise confidentiality in all areas of performance.
    Experience
    • Minimum of a high school education or equivalent.
    • Bachelor degree in business or related field preferred.
    • Minimum three to five years previous conventional property/community management experience at the community manager level.
    • Previous experience must include management responsibility for 100 or more units.
    • Minimum two years working in a customer service environment.
    • Minimum three years' Supervisory experience.
    • Financial management – previous experience with property operating budgets, financial planning, analysis, and tracking with solid financial results.
    • Yardi property management accounting software is preferred.
    Physical Requirements
    • 5-7 hours of sitting, reading, and typing daily.
    • 1-3 hours of walking daily.
    • Operates Computer requiring the use of hands/fingers.
    • Occasional bending, reaching, kneeling, and/or crouching.
    • Regular lifting of up to 30 pounds.
    • Occasional Climbing of Stairs.
    • Specific vision requirements include close vision, distance vision, and color vision.
    • Specific audio/verbal abilities include communication with residents, employees, vendors, and owners both in person and via telephone.
    Work Environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing this job, the employee is exposed to weather conditions prevalent at the time. This may include warm, hot, or cold temperatures. The noise level in the work environment is moderate.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

  • Senior Community Manager

    3 weeks ago

    fontana, United States Quality Management Group Full time

    We manage communities and living spaces that residents are proud to call home. We serve and respect all while preserving and enhancing the homes and communities we are entrusted to care for with an eye to the future.Our mission is to empower our employees to serve, to build a place that people love to work, to leverage technology, to grow responsibly, and to...

  • Senior Community Manager

    1 month ago

    Fontana, United States Quality Management Group Full time

    We manage communities and living spaces that residents are proud to call home. We serve and respect all while preserving and enhancing the homes and communities we are entrusted to care for with an eye to the future.Our mission is to empower our employees to serve, to build a place that people love to work, to leverage technology, to grow responsibly, and to...

  • Senior Community Manager

    4 weeks ago

    Fontana, United States Quality Management Group Full time

    We manage communities and living spaces that residents are proud to call home. We serve and respect all while preserving and enhancing the homes and communities we are entrusted to care for with an eye to the future.Our mission is to empower our employees to serve, to build a place that people love to work, to leverage technology, to grow responsibly, and to...

  • Senior Manager of Technology Communications

    3 weeks ago

    Sunnyvale, CA, United States Mercedes-Benz Research & Development North America, Inc. Full time

    Company Overview:Mercedes-Benz Research & Development North America, Inc. is a leader in automotive innovation and technology.Position Available:Senior Manager of Technology Communications (CIPYW)Role Overview:The Senior Manager of Technology Communications will be responsible for the creation, implementation, and execution of comprehensive communication...

  • Dining Room Care Manager

    2 weeks ago

    Carlsbad, CA, USA, United States Sunrise Senior Living Full time

    About the RoleSunrise Senior Living is a leading provider of senior care services, and we're seeking a skilled Dining Room Care Manager to join our team. As a Dining Room Care Manager, you will play a vital role in ensuring that our residents receive exceptional dining experiences.ResponsibilitiesProvide exceptional dining service to residents in our...

  • Dining Room Care Manager

    5 days ago

    Carlsbad, CA, USA, United States Sunrise Senior Living Full time

    About the RoleWe are seeking a highly skilled and compassionate Dining Room Care Manager to join our team at Sunrise Senior Living. As a Dining Room Care Manager, you will play a vital role in providing exceptional dining experiences for our residents, ensuring their comfort, safety, and satisfaction.ResponsibilitiesProvide exceptional dining service to...

  • Life Enrichment Manager

    2 weeks ago

    Haverford, PA, USA, United States Sunrise Senior Living Full time

    Job SummarySunrise Senior Living is seeking a dedicated and compassionate Life Enrichment Manager to join our team. As a key member of our community, you will be responsible for creating a engaging and meaningful experience for our residents through personalized Life Skills programming.ResponsibilitiesEvaluate resident interests and involvement in Life...

  • Life Enrichment Manager

    2 weeks ago

    Westtown Township, PA, USA, United States Sunrise Senior Living Full time

    Job SummarySunrise Senior Living is seeking a Life Enrichment Manager to join our team. As a Life Enrichment Manager, you will be responsible for creating and implementing personalized life skills programs for our residents with memory impairments.ResponsibilitiesEvaluate resident interests and involvement in life skills programsDevelop life skills tailored...

  • Life Enrichment Manager

    3 weeks ago

    Haverford, PA, USA, United States Sunrise Senior Living Full time

    Job SummarySunrise Senior Living is seeking a Life Enrichment Manager to join our team. As a Life Enrichment Manager, you will be responsible for creating and implementing personalized life skills programs for our residents. This is a unique opportunity to make a meaningful difference in the lives of our seniors.ResponsibilitiesEvaluate resident interests...

  • Registered Nurse

    1 week ago

    Cascade, Cascade-Chipita Park, CO , USA, United States Bear Creek Senior Living Full time

    About the RoleWe are seeking a compassionate and skilled Registered Nurse to join our team at Bear Creek Senior Living. As a nurse in our community, you will play a vital role in providing personalized care and support to our residents, helping them to maintain their independence and quality of life.ResponsibilitiesProvide high-quality nursing care to...

  • Certified Medication Aide

    2 weeks ago

    Alpharetta, GA, USA, United States Senior Lifestyle Full time

    Job SummaryWe are seeking a highly skilled and compassionate Certified Medication Aide to join our team at Senior Lifestyle. As a Medication Aide, you will play a vital role in ensuring the safe and effective administration of medications to our residents.Key ResponsibilitiesMedication Administration: Safely administer medications to residents, adhering to...

  • Senior Polyurethane Chemist

    1 week ago

    Fontana, CA, USA, United States Urethane Polymers International Full time

    Job Summary:We are seeking a highly skilled Senior Polyurethane Chemist to join our team at Urethane Polymers International, Inc. (UPI). As a key member of our research and development team, you will be responsible for developing new products from concept to commercialization, enhancing and improving our current products, and serving as a technical expert to...

  • Nursing Assistant

    3 weeks ago

    Dartmouth, MA, USA, United States Senior Living Recruiting Specialist Full time

    Job SummaryWe are seeking a compassionate and skilled Certified Nursing Assistant to join our team at a senior living community. As a Nursing Assistant, you will play a vital role in providing high-quality care to our residents, ensuring their physical, emotional, and social needs are met.Key ResponsibilitiesAssist residents with daily living activities,...

  • Certified Nursing Assistant

    1 week ago

    Air Force Academy, CO , USA, United States Bear Creek Senior Living Full time

    About the RoleWe are seeking a compassionate and skilled Certified Nursing Assistant to join our team at Bear Creek Senior Living. As a CNA, you will play a vital role in providing exceptional care and support to our residents, ensuring their physical, emotional, and social well-being.ResponsibilitiesProvide personalized care and support to residents,...

  • Certified Nursing Assistant

    1 week ago

    Air Force Academy, CO , USA, United States Bear Creek Senior Living Full time

    About the RoleWe are seeking a compassionate and skilled Certified Nursing Assistant to join our team at Bear Creek Senior Living. As a CNA, you will play a vital role in providing exceptional care and support to our residents, ensuring their physical, emotional, and social well-being.ResponsibilitiesProvide personalized care and support to residents,...

  • Certified Nursing Assistant

    1 week ago

    Air Force Academy, CO , USA, United States Bear Creek Senior Living Full time

    About the RoleWe are seeking a compassionate and skilled Certified Nursing Assistant to join our team at Bear Creek Senior Living. As a CNA, you will play a vital role in providing exceptional care and support to our residents, ensuring their physical, emotional, and social well-being.ResponsibilitiesProvide personalized care and support to residents,...

  • Certified Nursing Assistant

    1 week ago

    Air Force Academy, CO , USA, United States Bear Creek Senior Living Full time

    About the RoleWe are seeking a compassionate and skilled Certified Nursing Assistant to join our team at Bear Creek Senior Living. As a CNA, you will play a vital role in providing exceptional care and support to our residents, ensuring their physical, emotional, and social well-being.ResponsibilitiesProvide personalized care and support to residents,...

  • Certified Nursing Assistant

    1 week ago

    Air Force Academy, CO , USA, United States Bear Creek Senior Living Full time

    About the RoleWe are seeking a compassionate and skilled Certified Nursing Assistant to join our team at Bear Creek Senior Living. As a CNA, you will play a vital role in providing exceptional care and support to our residents, ensuring their physical, emotional, and social well-being.ResponsibilitiesProvide personalized care and support to residents,...

  • Certified Nursing Assistant

    5 days ago

    US-, Cascade, CO , USA Bear Creek Senior Living Full time

    About the RoleWe are seeking a compassionate and skilled Certified Nursing Assistant (CNA) to join our team at Bear Creek Senior Living. As a CNA, you will play a vital role in providing exceptional care and support to our residents, ensuring their physical, emotional, and social well-being.ResponsibilitiesProvide daily living activities and services to...

  • Senior Relationship Manager

    2 weeks ago

    Long Beach, CA, USA, United States City National Bank Full time

    {"title": "Senior Relationship Manager", "content": "Job SummaryWe are seeking a highly skilled Senior Relationship Manager to join our team at City National Bank. As a Senior Relationship Manager, you will be responsible for developing and managing relationships with commercial clients in assigned business segments and geographic areas.Key...