Service Technician Specialist

1 week ago


Austin, Texas, United States Tech24 Full time
Job Overview
A service technician with Tech24 is responsible for maintaining and repairing commercial cooking equipment in the Austin market. This role involves servicing existing accounts, completing work orders, and managing daily travel schedules. The ideal candidate will have strong skills in electronics troubleshooting, analyzing information, judgment, and equipment maintenance.

Key Responsibilities
• Service existing accounts and complete work orders
• Investigate service-related complaints and resolve issues
• Establish service by studying system requirements and performing acceptance tests
• Maintain customer rapport by identifying solutions and recommending system improvements
• Document service actions by completing forms, reports, and records within our service software

Salary Information
We offer a competitive salary of $60,000 per year, plus overtime pay averaging 10 hours per week. Additionally, you'll receive a company credit card, gas card, smartphone, GPS, necessary service tools, company work uniforms, and a service vehicle.

Requirements
• Strong skills in electronics troubleshooting, analyzing information, judgment, and equipment maintenance
• Ability to manage client relationships, maintain quality focus, and be results-driven
• Proficient in reporting skills, supply management, and informing others
• Must adhere to working safely at all times
• Ability to work independently with little supervision
• Possess excellent customer service skills and an ability to diagnose and solve problems from non-technical descriptions
• Knowledge of using a multimeter and hand tools is a must
• A clean driving record is required

Benefits
We offer a comprehensive benefits package, including vision, dental, and medical coverage, as well as a 401(k) retirement savings plan with employer match up to 4%. You'll also receive paid vacation, sick days, and holidays, including your birthday. With one month of on-the-job training and continuous training opportunities, you'll have the chance to develop your skills and advance your career.

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