Service Technician

3 weeks ago


Austin, Texas, United States Canon U.S.A., Inc. Full time

Job Title: Service Technician

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About the Role:

We are seeking a skilled Service Technician to join our team. As a Service Technician, you will be responsible for delivering exceptional customer service by providing timely and effective repairs of Canon-supported products.

Your Impact:

  • Report product failure trends and serviceability issues to management, ensuring accurate record keeping.
  • Meet customer demands by providing efficient and responsive field maintenance.
  • Maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
  • Showcase strong customer communication and satisfaction skills.
  • Maintain the performance of assigned machines.
  • Facilitate performance at a level that helps achieve branch/district metric targets.

Required Skills and Qualifications:

  • Hold a High School diploma or equivalent experience required.
  • Possess a basic understanding of internet environments and complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
  • Ability to travel with a valid driver's license and acceptable driving record.
  • Take necessary steps to obtain security clearances required by customers to enter their premises.
  • Be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Benefits:

  • A competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, educational assistance, recognition programs, vacation, and more.

About Our Company:

Canon Solutions America empowers companies to succeed by supplying market-leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings.

Salary: $65,000 - $80,000 per year, based on experience.



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