Software Support Specialist I

7 days ago


Portland, Oregon, United States Suvoda Full time
Job Summary

We are seeking a highly skilled Software Support Specialist I to join our team at Suvoda. As a key member of our Customer Care Department, you will provide top-notch support to system users across multiple countries, utilizing your exceptional technical expertise and communication skills.

Key Responsibilities
  • Provide timely and effective support to system users via telephone and email, ensuring their issues are resolved efficiently and to their satisfaction.
  • Clearly document all communication with system users, maintaining accurate records of interactions and resolutions.
  • Troubleshoot and resolve user-reported issues, collaborating with cross-functional teams as needed to ensure seamless resolution.
  • Manage multiple requests with competing priorities, adapting product expertise and knowledge to solve complex user issues stemming from IRT requirements.
  • Identify and implement process improvements focused on driving efficiency and quality in Customer Care, conceptualizing and driving best practices.
  • Assist with departmental initiatives, such as creating new tools, enhancing processes, and developing new processes.
  • Perform other related duties as required, utilizing your technical expertise and problem-solving skills to drive results.
Requirements
  • Bachelor's Degree preferred, with a strong foundation in computer-operating skills and technical support experience.
  • Excellent written and verbal communication skills, with the ability to work independently with minimal supervision.
  • Attention to detail, with the ability to identify and solve problems efficiently and effectively.
  • Multilingual skills a plus, with experience in IRT or related fields highly desirable.
What We Offer

As a Software Support Specialist I at Suvoda, you will have the opportunity to work in a fast-paced dynamic environment, collaborating with cross-functional teams to drive results and improve processes. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



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