Front Desk Operations Coordinator
5 days ago
We are a dynamic hospitality group operating in the Kansas City area, committed to delivering exceptional guest experiences. Our team is dedicated to providing top-notch service and ensuring seamless operations at our Hotel Lotus Merriam property.
Salary
The estimated annual salary for this position is around $42,000-$50,000, depending on experience and qualifications.
Job Description
As a Night Auditor, you will be responsible for managing front desk operations, processing financial transactions, and maintaining accurate records. Your key duties will include:
• Delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints, processing reservations and check-ins, and other front desk agent duties as required
• Processing additional administrative, bookkeeping, and accounting procedures as required
• Ensuring all guests feel they are having an exceptional experience at the property
• Auditing and reconciling all financial records such as cash drawer activity, credit card transactions, room charges, final bill preparation, and occupancy percentages
• Producing and distributing daily, weekly, and monthly reports to hotel management, department heads, and general manager
Required Skills and Qualifications
To succeed in this role, you should possess:
• Some college education or equivalent preferred; high school diploma or equivalent required
• Proficiency with computers; experience with reservation and accounting software desired
• Excellent customer service and communication skills
• Flexible overnight hours
• Front desk clerk duties, guest services, night auditor or previous hospitality experience preferred but not required
Benefits
We offer a comprehensive benefits package, including competitive pay, opportunities for professional growth and development, and a collaborative work environment.
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