Front Desk Operations Coordinator

5 days ago


Mission, Texas, United States Hotel Lotus MerriamKansas City Full time
Company Overview

We are a dynamic hospitality group operating in the Kansas City area, committed to delivering exceptional guest experiences. Our team is dedicated to providing top-notch service and ensuring seamless operations at our Hotel Lotus Merriam property.

Salary

The estimated annual salary for this position is around $42,000-$50,000, depending on experience and qualifications.

Job Description

As a Night Auditor, you will be responsible for managing front desk operations, processing financial transactions, and maintaining accurate records. Your key duties will include:

• Delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints, processing reservations and check-ins, and other front desk agent duties as required

• Processing additional administrative, bookkeeping, and accounting procedures as required

• Ensuring all guests feel they are having an exceptional experience at the property

• Auditing and reconciling all financial records such as cash drawer activity, credit card transactions, room charges, final bill preparation, and occupancy percentages

• Producing and distributing daily, weekly, and monthly reports to hotel management, department heads, and general manager

Required Skills and Qualifications

To succeed in this role, you should possess:

• Some college education or equivalent preferred; high school diploma or equivalent required

• Proficiency with computers; experience with reservation and accounting software desired

• Excellent customer service and communication skills

• Flexible overnight hours

• Front desk clerk duties, guest services, night auditor or previous hospitality experience preferred but not required

Benefits

We offer a comprehensive benefits package, including competitive pay, opportunities for professional growth and development, and a collaborative work environment.

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