Patient Intake Specialist

1 week ago


Brownstown Charter Township, United States Henry Ford Health Full time

Position Overview: Under general supervision, the Patient Registration Representative is responsible for adhering to established operating procedures and protocols for all patient registration tasks. This includes welcoming patients, facilitating face-to-face check-ins, conducting pre-registration, verifying insurance eligibility, and managing cash collections.

Key Responsibilities:

  • Conduct new patient registrations and update existing registration and insurance details.
  • Address inquiries from callers and customers, advocating for their needs to ensure satisfaction.
  • Serve as a friendly and professional point of contact for all patients and visitors, fostering loyalty and anticipating their requirements.
  • Maintain effective customer relationship management while providing efficient service.

Qualifications:

  • A high school diploma or G.E.D. equivalent is required.
  • Preferred: One year of experience in patient admitting, registration, or insurance verification within a healthcare environment.
  • Experience with EPIC systems and insurance payor systems is advantageous.
  • Familiarity with ICD-10 medical terminology is preferred.
  • Strong computer proficiency and knowledge of Microsoft Office applications are essential.
  • Ability to meet or exceed customer service standards through effective communication, both verbally and in writing.
  • Willingness to instruct and guide others as needed.
  • Capability to manage multiple tasks in a dynamic environment with frequent interruptions.

Additional Information:

  • Organization: Henry Ford Health
  • Department: Clerical Radiology
  • Shift: Day Job
  • Union Code: Not Applicable


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