Fire Damage Restoration Specialist

2 weeks ago

Theodore, Alabama, United States ServiceMaster Restore Full time
Fire Damage Restoration Specialist

At ServiceMaster Restore, our team is dedicated to providing top-notch fire damage restoration services to our customers. As a Fire Damage Restoration Specialist, you will play a crucial role in ensuring that our clients receive the best possible service in their time of need.

**Job Summary:**
This role is responsible for monitoring, inspecting, and completing tasks for restoration jobs to ensure the completion of drying, demolition, pack-out of contents, and various fire restoration activities. The Fire Damage Restoration Specialist prepares and reviews documentation to include notes, photos, and documents according to company policies and procedures to ensure reimbursement from insurance companies. Additionally, this role involves explaining processes used to complete active jobs and next steps to resolution in person to customers.

**Responsibilities:**
  • Retrieves work orders, ensures appropriate equipment and supplies are loaded on the truck needed for the job, and arrives at the work site.
  • Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor.
  • Completes assigned jobs according to company processes while maintaining quality control on each job with urgency.
  • Performs fire/smoke damage repair and tasks to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction, and demolition as directed by supervisor.
  • Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor.
  • Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary.
  • Responsible for making daily adjustments to the drying plan based on meter readings.
  • Resolves issues with customers, communicates customer issues, daily job activities with supervisor, and key company staff.
  • Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies.


**Requirements:**
  • High school graduate or equivalent.
  • Experience in the restoration or construction industry is preferred, but not required.
  • Valid Drivers' License and satisfactory driving record.
  • Good verbal and written communication skills.
  • Good problem-solving and customer service skills.
  • Knowledge of disaster restoration industry.
  • Must be able to prioritize activities and meet deadlines.
  • Experience with entering data using a tablet or mobile phone.
  • Report to work on time in a clean, complete uniform.
  • Read and follow product label usage instructions.
  • Certifications are preferred, but not required: FSRT – Fire & Smoke Restoration Technician, OCT – Odor Control Technician.


**Physical Demands and Working Conditions:**
The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:
  • Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
  • Must be able to stand and walk for extended periods of time. Lifting, squatting, crawling, and crouching is required.
  • Express or exchange ideas with others and receive and act on detailed information given.
  • For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
  • Inside and outside working conditions: The change of environment such as with or without air conditioning and heating.


**Why Join Our Team:**
At ServiceMaster Restore, we are committed to providing exceptional service to our customers. We believe in empowering our employees to deliver world-class customer service and convenient access. By joining our team, you will be part of a talented network of employees with a shared vision. Our environment is a diverse community where successful people work together to achieve common goals. We are a leading provider of essential services, and we are passionate about delivering high-quality services to our customers. We offer a competitive salary of $55,000 - $65,000 per year, depending on experience, plus benefits and opportunities for advancement. If you are a motivated individual with a passion for delivering excellent customer service, we encourage you to apply for this exciting opportunity.

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