Customer Service Representative

4 weeks ago


Irving, Texas, United States Culligan 331TX Full time
Job Overview

Culligan Water of DFW is seeking a highly skilled Service CSR/Administrative Assistant to support our service department with daily administrative tasks. The ideal candidate will possess excellent customer service skills, strong interpersonal abilities, and the ability to multitask.

Key Responsibilities
  • Make outbound calls and receive inbound calls to support the service department
  • Route service and reoccurring maintenance calls
  • Perform administrative duties such as data entry, maintaining department records, and auditing previous days' service orders for accuracy
  • Review field technicians' daily paperwork submissions
Requirements
  • Previous experience in an inbound/outbound call center environment preferred
  • High School Diploma or GED required
  • 1+ years of customer service experience analyzing and solving customer problems
  • Intermediate working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Benefits
  • Competitive salary
  • Commissions
  • Health benefits
  • Paid time off
  • Paid holidays
  • Employee referral program


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