Field Support Supervisor

3 days ago

Redmond, Washington, United States Compass Group USA Full time
Job Summary

Lead the day-to-day functions of the audiovisual office by establishing company policies and procedures. Accountable for the set-up, operation, and strike of all audiovisual sets. Ensure the maximum in client service, operational efficiency, and profitability levels.

Key Responsibilities
  • Subject matter expert on event utilization of supported technologies, including Teams, HD video recording, live video and audio streaming, video teleconferencing (VTC), and telepresence.
  • Provide customer service and support including technical troubleshooting and operational assistance, including event support.
  • Monitor team communications and deliverables
  • Track equipment, including maintaining asset tracking program. Complete weekly equipment checks and completing periodic audits of inventory lists.
  • Maintain current industry and campus knowledge and contribute to business improvements, ensuring all support services are effective and competitive.
  • Assist with the onboarding of new services, including training staff, creating process documentation, and identifying equipment for purchase.
  • Identify root issues in the delivery of support services and assist with development and implementation of corresponding solutions.
  • Maintain key relationships with stakeholders, including Microsoft product groups, event teams, Microsoft Production Studios, Microsoft Learning, third-party vendors, etc.
Requirements
  • Minimum of 3 years' experience in the AV industry
  • Must have working understanding of modern web conferencing and live video technologies
  • Must be knowledgeable in audio and presentation systems, including control systems
  • Must be able to troubleshoot audiovisual systems and equipment, including remotely
  • Background customer service or hospitality experience required
  • Certification in AV technology or related courses (preferred)
  • Intermediate Knowledge of Audio - microphones, speakers, sound systems, channel mixers, etc.
  • Intermediate Knowledge of Video - LCD, LED, projectors, screens, monitors, Camera etc.
  • Lighting - GOBO, gels, uplighting, basic lighting kits, stage lighting, etc.
  • Computers - Advanced knowledge of PC and Mac software for streaming & web casting
About Compass Group USA

Compass Group USA is a leading provider of food and support services to businesses and organizations. We are committed to delivering exceptional service and quality to our clients and their employees.

As a member of our team, you will have the opportunity to work with a diverse range of clients and projects, and to develop your skills and expertise in the field of audiovisual support.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

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