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Digital Transformation Lead

1 month ago

Austin, Texas, United States Interactive Resources - iR Full time

We are seeking a seasoned Digital Transformation Lead to join our team at Interactive Resources - iR. This role offers an exceptional opportunity for a results-driven professional with a passion for driving client success and digital growth.

As a trusted advisor, you will partner closely with project managers, technical consultants, and client stakeholders to understand their business needs and develop strategic plans to maximize the value of our software solutions. Your expertise in client management, performance monitoring, training, and support will directly impact client success, increasing benefit realization, value creation, and ROI.

About this Opportunity

  • This is a full-time position with an estimated annual salary of $100,000 - $120,000, commensurate with experience, based on industry standards.
  • You will have the opportunity to work with a dynamic team and contribute to the company's mission of delivering innovative solutions that drive business outcomes.
  • A bachelor's degree with a minimum of 4 years of experience in a client-facing role, preferably in leading enterprise software customer support with SLA accountability.
  • Strong analytical and communication skills, with the ability to deal with complex customer relationships and create value through creative problem-solving.
  • Expertise with Zendesk or similar tools, with the ability to adapt to new technologies and processes.

About You

  • Results-driven professional with a proven track record of delivering client success and driving digital growth.
  • Strong leadership skills, with the ability to build and maintain strong relationships with clients and internal stakeholders.
  • Ability to analyze data and provide actionable insights to drive business decisions.
  • Experience working in a fast-paced environment, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Creative problem solver, with the ability to think critically and outside the box.