Central Services Manager
4 days ago
Sunbelt Rentals is seeking a highly skilled Central Services Manager to oversee the operation of our service call center and dispatch operations. As a key member of our team, you will be responsible for developing and implementing service operational procedures, policies, programs, systems, and training.
Key Responsibilities:- Manage the development and implementation of Service Operational procedures, policies, programs, systems, and training.
- Maximize the value of equipment and service trucks by proactively managing the preventative maintenance, repair, and safety bulletin process.
- Ensure customer service levels are held to district standards.
- Recruit, hire, train, manage, and develop service technicians.
- Work with PC locations to achieve desired financial results for location, including profit and loss.
- Oversee the design and delivery of service call center training programs.
- Monitor calls for service quality assurance.
- Handle escalated concerns that fall outside the service technicians.
- 3 years of experience in the rental equipment or construction industries.
- 1 year of Equipment Shop Operations Management experience.
- Extensive knowledge of construction equipment required (aerial, dirt, small tool, etc.).
- Good analytical ability to gather and interpret technical information and to develop, recommend, and implement solutions.
- Exceptional organizational skills.
- Ability to make good decisions and manage several processes in a fast-paced environment.
- Understanding and working knowledge of rental fleet application, performance capabilities, and mechanical concepts.
- A comprehensive benefits package, including health, dental, and vision plans, 401(k), volunteer time off, short-term and long-term disability, accident, life, and travel insurance, as well as flexible spending, tuition reimbursement, college savings, EAP, and length of service awards.
- 12-25 vacation days depending on years of service.
- 5 sick days.
- 6 paid holidays, 2 paid half-day holidays, 2 floating holidays, 1 inclusion day, and 1 volunteer day.
Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected class. We are committed to diversity and inclusion in the workplace and encourage applications from qualified candidates of all backgrounds.
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