Client Intake Specialist

5 days ago


Wallingford, Connecticut, United States Aware Recovery Care Full time

Client Intake Specialist

Aware Recovery Care is seeking a highly skilled and compassionate Client Intake Specialist to join our team. As a Client Intake Specialist, you will play a critical role in ensuring that clients receive the best possible care and support during the admissions process.

Your primary responsibilities will include answering incoming calls, responding to requests for information, identifying potential red flags, and determining appropriate pathways for client assessments. You will also be responsible for collecting and entering demographic information into CRM and EHR systems, verifying insurance coverage, and communicating financial options to clients.

This is a full-time position working 40 hours per week, with expected office hours from Tuesday through Saturday, 10am to 6:30pm. The starting salary for this role is $56,000 annually, contingent on experience and education.

Required Skills and Qualifications:

  • Bachelor's degree preferred.
  • Previous experience in a behavioral health setting.
  • Experience with running insurance plans and interpreting benefits.
  • Strong customer service skills.
  • Minimum of two years in the substance use disorder field, particularly in assessing client appropriateness and treatment pathways.


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