Crisis Intervention Specialist

4 weeks ago

Oklahoma City, Oklahoma, United States Solari Corp Full time
Crisis Specialist Job Description

Solari Corp is seeking a skilled Crisis Specialist to join our team. As a Crisis Specialist, you will be responsible for receiving, responding to, and triaging crisis and healthcare requests. You will screen and triage incoming requests, complete an assessment and intervention, ensure safety, coordinate care, and document the interaction in an electronic health record (EHR).

Key Responsibilities:

  • Answer all incoming contacts/calls and requests for crisis and healthcare services across all contracts within the scope of employee work
  • Complete outbound calls, emails, text, or chat to effectively coordinate care and resolve crisis situations
  • Operate with accuracy, compassion, and efficiency
  • Screen and triage incoming crisis requests resulting in safety and crisis resolution
  • Utilize knowledge of healthcare industry standards and clinical screening and intervention skills resulting in crisis or contact resolution
  • Provide health education and community resources based on the intervention provided
  • Participate in required training, supervision, meetings, and clinical oversight

Requirements:

  • Minimum of a Bachelor's Degree in behavioral health, substance use, or psychiatric healthcare-related field
  • At least two (2) years of experience in a mental health or substance use field managing high-risk, high-acuity or crisis patients or members
  • Behavioral health professional, preferred
  • Contact Center experience, preferred

Work Environment:

Solari Corp is a hybrid remote work environment. You must live within 2 hours of Oklahoma City, OK 73102. You will work Tuesday/Thursday-Saturday. Wireless (Wi-Fi) connection is not permitted for this position; you must be connected into your home internet modem/router with ethernet cabling (Cat5e or better).

Working Conditions:

While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Exposure to noise typical with office operations. Ability to hear and speak. Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency.

About Solari Corp:

Solari Corp is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma, and Colorado. Our mission is to Inspire Hope through our talented and compassionate staff. We are proud to be an equal opportunity employer and do not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws.

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