Client Success Specialist

4 weeks ago


Fort Wayne, Indiana, United States Elevate Energy Team Full time
About Elevate Energy Team

We value long-lasting business relationships and are looking for a Client Relations Associate to join our team. This role involves establishing and maintaining strong client relationships, identifying and resolving issues, and providing exceptional customer service.

As a Client Relations Associate, you will be the primary point of contact for clients, handling their inquiries, and ensuring their needs are met. You will also work closely with the sales team to upsell products and services, and provide individualized purchasing experiences for clients.

The ideal candidate has a high school diploma or equivalent, a bachelor's degree in a related field is preferred. 1-3 years of experience in client relations, customer service, hospitality, sales, or a related field is also desired. A people-oriented approach, charisma, and a results-driven attitude are essential for this role.

Estimated Salary: $45,000 - $60,000 per year

Key Responsibilities:
  • Establish and maintain long-lasting business relationships with clients
  • Identify, troubleshoot, and resolve client issues and concerns
  • Provide exceptional customer service and support to clients
  • Work closely with the sales team to upsell products and services
  • Document client information and ensure accurate processing of purchase orders
Requirements:
  • High School Diploma or equivalent required
  • Bachelor's Degree in Business Administration, Communications, Marketing, or other related fields preferred
  • 1-3 years of experience in client relations, customer service, hospitality, sales, or other related fields
  • People-oriented and passionate about building relationships
  • Charismatic and personable demeanor
  • Results-driven and self-motivated


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