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Customer Service Representative
2 months ago
Join the Girl Scouts of Gateway Council team as a Customer Care Specialist, providing exceptional support to our members and customers. As a key member of our team, you will be responsible for delivering top-notch customer service, resolving issues, and ensuring a positive experience for all interactions.
Key Responsibilities:- Provide timely and effective support to customers via phone, email, and other channels
- Resolve customer complaints and issues in a professional and courteous manner
- Maintain accurate customer records and data in our database
- Collaborate with internal teams to ensure seamless support and resolution
- Stay up-to-date on organizational knowledge and best practices through training and development
- Associate degree or higher or two years of customer service experience
- Basic understanding of Salesforce and Looker software platforms or similar CRM platforms
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
- Flexibility to work a variety of shifts, including evenings and weekends
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
- The chance to make a positive impact on the lives of our members and customers
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.