Operations Director

4 weeks ago


Chattanooga, Tennessee, United States Concentra Full time
Job Overview

Earn an estimated $70,000 - $90,000 per year as our Assistant Director of Operations at Concentra. As a vital member of our patient care team, you will play a crucial role in providing exceptional care to our patients.

Our mission is to improve the health of America's workforce, one patient at a time. This rewarding career offers opportunities for growth and professional development in a fast-paced environment.

Responsibilities
  • Patient Facilitation: Spend 80% of your time ensuring every patient and client is provided with an exceptional experience, leading by example and holding staff accountable to service delivery standards.
  • Clinical Support: Collaborate with clinicians to drive optimal clinical outcomes and case closure, supporting day-to-day execution of the medical model.
  • Staff Management: Create a professional and collaborative working environment, promoting teamwork, quality, and continuous improvement.
  • Metric Management: Manage key operations metrics and hold staff accountable for Turn Around Time (TAT), Net Patient Experience Rating (NPER), and other performance indicators.
Qualifications
  • Education: Bachelor's Degree required.
  • Experience: At least three years of direct management experience, preferably in healthcare or customer service.
  • Skills: Excellent customer service skills, ability to handle sensitive information, and proficiency in computer applications such as Word and Excel.


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