Brand Representative
4 hours ago
About the Role
David Yurman is seeking a highly skilled Brand Ambassador to join our team. As a Brand Ambassador, you will be responsible for delivering exceptional customer service and driving sales through clientele development and product knowledge.
Key Responsibilities
Sales and Service
- Meet or exceed individual sales targets by maximizing all selling opportunities
- Provide a warm and hospitable client experience, ensuring that the customer takes priority at all times
- Offer exceptional customer service by being knowledgeable about products and services
- Support and align with all key business initiatives and new product launches
- Stay current with industry trends to determine opportunities to maximize sales within the market
Clientele Development
- Collect meaningful customer data to build relationships and personalize future client development opportunities
- Utilize marketing tools to engage current and new business and drive sales
- Embrace technology to enhance the customer experience
Operations
- Assist with inventory control and maintain shrink levels below target
- Maintain consistent visual merchandising and housekeeping standards
- Stay up-to-date with all product categories
- Ensure adherence to company retail operating and security procedures
- Partner with the support team in the repair process and follow up on customer communication
Teamwork
- Be aware of the impact of behavior on others
- Provide help and advice to colleagues to achieve goals
- Demonstrate a flexible approach, responding positively to any reasonable request
Requirements
- Previous retail or luxury retail sales or relevant clientele-focused experience
- Proven track record in achieving sales results
- Exceptional clientele and customer relationship-building skills
- Demonstrate strong verbal and written communication skills
- Possess computer skills to operate our retail POS system and MS Office programs
- Flexibility to work in various roles based on business needs
- Flexibility to work non-traditional hours, including days, nights, weekends, and holidays
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