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Front Desk Manager

2 months ago

Rancho Palos Verdes, California, United States Terranea Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Manager to join our team at Terranea. As a key member of our Front Office team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.

Key Responsibilities
  • Customer Service: Provide warm and welcoming service to guests, responding promptly to their needs and resolving any issues that may arise.
  • Front Desk Operations: Manage the front desk area, ensuring that all tasks are completed efficiently and effectively, and that the area is maintained in a clean and organized manner.
  • Team Leadership: Supervise and train front desk staff, providing guidance and support to ensure that they are equipped to provide excellent service to guests.
  • Inventory Management: Monitor and manage front desk inventory, including supplies and equipment, to ensure that they are adequate and well-maintained.
  • Communication: Communicate effectively with guests, staff, and other departments to ensure that all needs are met and that the guest experience is exceptional.
Requirements
  • Education: High school diploma or equivalent required; college-level courses in business or hospitality preferred.
  • Experience: Three or more years of experience as a manager in the hospitality industry, preferably in a luxury hotel or resort.
  • Certifications: Certification in CPR highly preferred.
  • Skills: Strong communication and leadership skills, with the ability to work effectively in a fast-paced environment.
What We Offer

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan with a company match. We are proud to offer a dynamic and supportive work environment, with opportunities for professional growth and development.

Join our team at Terranea and be a part of providing exceptional guest experiences in a beautiful and unique setting.