Counter Parts Representative

3 weeks ago


Norwich, Connecticut, United States FleetPride Full time

As a Counter Parts Representative with FleetPride, you will be responsible for providing excellent customer service and ensuring timely delivery of heavy-duty parts.

About the Role:

We offer a competitive salary of $55,000 - $65,000 per year, depending on experience. Our ideal candidate will have 2 years of sales experience, preferably in heavy-duty automotive parts.

Key Responsibilities:

  • Determine and obtain heavy-duty parts for customers as requested by phone or in person.
  • Suggest sale of related parts for full service.
  • LaboratoryTesting
  • Locate and obtain ordered part for customer from central warehouse or branch.
  • Determine sales price for customers for each sale in accordance with company procedure.
  • Handle warranty or defective parts for customers in accordance with company procedure.
  • Write up approved charge sale in accordance with company procedure
  • Special order parts on an emergency basis when necessary and appropriate.
  • Process approved credits for customer when merchandise is returned.
  • Maintain confidentiality of pricing lists and structures as required by company procedure.
  • Answer customers' questions about products, prices, availability, and product features.
  • Provide customers with current product catalogs.
  • Utilize non-selling, non-servicing time by studying catalogs, reviewing price sheets, bulletins, changes, additions, and deletions.
  • Ensure that counter parts area is clean and in order. Ensure that display areas encourage sales.

Requirements:

  • High School Diploma (or GED or High School Equivalence Certificate)
  • Intermediate knowledge level of Windows XP (excel, word and outlook)
  • Active Listening: Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.
  • Communicating: Conveying information to others in an effective manner.
  • Time management: Managing one's time and the time of others.
  • Persuasion: Persuading others to change their minds or behavior.
  • Service orientation: Actively looking for ways to help people.

Working Conditions:

The physical demands of this role include lifting up to 50 pounds, squatting, bending, climbing ladders/stairs, reaching above/below shoulders, walking, twisting, sitting, standing, and carrying up to 50 pounds.



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