Counter Parts Representative
3 weeks ago
As a Counter Parts Representative with FleetPride, you will be responsible for providing excellent customer service and ensuring timely delivery of heavy-duty parts.
About the Role:
We offer a competitive salary of $55,000 - $65,000 per year, depending on experience. Our ideal candidate will have 2 years of sales experience, preferably in heavy-duty automotive parts.
Key Responsibilities:
- Determine and obtain heavy-duty parts for customers as requested by phone or in person.
- Suggest sale of related parts for full service.
- LaboratoryTesting
- Locate and obtain ordered part for customer from central warehouse or branch.
- Determine sales price for customers for each sale in accordance with company procedure.
- Handle warranty or defective parts for customers in accordance with company procedure.
- Write up approved charge sale in accordance with company procedure
- Special order parts on an emergency basis when necessary and appropriate.
- Process approved credits for customer when merchandise is returned.
- Maintain confidentiality of pricing lists and structures as required by company procedure.
- Answer customers' questions about products, prices, availability, and product features.
- Provide customers with current product catalogs.
- Utilize non-selling, non-servicing time by studying catalogs, reviewing price sheets, bulletins, changes, additions, and deletions.
- Ensure that counter parts area is clean and in order. Ensure that display areas encourage sales.
Requirements:
- High School Diploma (or GED or High School Equivalence Certificate)
- Intermediate knowledge level of Windows XP (excel, word and outlook)
- Active Listening: Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.
- Communicating: Conveying information to others in an effective manner.
- Time management: Managing one's time and the time of others.
- Persuasion: Persuading others to change their minds or behavior.
- Service orientation: Actively looking for ways to help people.
Working Conditions:
The physical demands of this role include lifting up to 50 pounds, squatting, bending, climbing ladders/stairs, reaching above/below shoulders, walking, twisting, sitting, standing, and carrying up to 50 pounds.
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