Deputy Operations Manager

2 weeks ago

Jersey City, New Jersey, United States Pinkerton Consulting & Investigations, Inc Full time
Job Summary

Pinkerton Consulting & Investigations, Inc is seeking a highly skilled Deputy Operations Manager to join our Global Security Operations Center (GSOC) team. As a key member of our operations team, you will be responsible for overseeing the first line oversight of GSOC services, including active monitoring of executive suites, after-hours alarm response, and critical security technology incident escalation/troubleshooting.

Key Responsibilities
  1. Represent Pinkerton's core values of integrity, vigilance, and excellence in all aspects of your work.
  2. Supervise and manage the Global Security Operations Center (GSOC) for a large international company, ensuring 24/7 monitoring and response through a team of operators and analysts.
  3. Ensure timely and effective response to security incidents and emergencies, coordinating with internal and external stakeholders to enhance the overall security posture.
  4. Oversee the collection and analysis of security data to inform risk assessments and decision-making, and conduct risk assessments with actionable recommendations.
  5. Develop and implement standard operating procedures for GSOC operations, ensuring compliance with company policies and regulatory requirements.
  6. Conduct performance reviews and provide ongoing training and development for team members, designing and leading security drills and exercises to test readiness and response capabilities.
  7. Prepare and present comprehensive reports on GSOC activities and incidents to senior management.
  8. Collaborate seamlessly with Global Security Operations personnel abroad, Global Investigations personnel, and other business units such as Facilities, Real Estate, Travel, Global Mobility, and Enterprise Resiliency.
  9. Manage, administer, and work within software programs that support operational processes such as executive security, emergency notification, global incidents, travel tracking, common operating picture, critical event management, etc., to ensure readiness and reliability.
  10. Work across multiple time zones and cultures.
  11. All other duties, as assigned.
Requirements
  • Bachelor's degree in Corporate Security, Risk Management, Crisis Management, or related field.
  • Seven years of experience working in a GSOC environment, preferably pertaining to law enforcement, military, and/or security leadership experience.
  • Knowledgeable in security practices and strong management experience.
  • Global Security Operations Center (GSOC) experience.
  • Knowledge of security procedures, life safety, and business continuity.
  • Serve as a positive and effective team leader.
  • Strong familiarity with all major social media platforms, world news, and current events.
  • Strong analytical, critical thinking, and problem-solving skills.
  • Excellent verbal, written, and presentation skills.
  • Ability to identify and adapt quickly to emerging situations.
  • Strong team building and development skills.
  • Able to work with highly confidential information.
  • Demonstrates strong analytical, problem-solving, and organizational skills.
  • Able to interact effectively at all levels of an organization and across diverse cultures.
  • Able to work in a fast-paced environment under multiple deadlines and competing priorities.
  • Computer knowledge; Microsoft Office.
Working Conditions
  • Exposure to sensitive and confidential information.
  • Regular computer usage.
  • Occasional reaching and lifting of small objects and operating office equipment.
  • Ability to adjust focus between close and distance vision.
  • Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations.
  • Must be able to work any shift including evenings, weekends, and holidays to ensure successful completion of work assignments.
  • Travel, as required.

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