Guest Service Ambassador
7 days ago
Job Title: Guest Service Representative
Job Summary:
NewcrestImage is seeking a highly skilled Guest Service Representative to join our team at the Courtyard by Marriott Downtown Amarillo property. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and maximizing revenue opportunities.
Key Responsibilities:
- Greet guests at the front desk with a warm smile and provide personalized service to ensure a memorable stay.
- Process guest registrations efficiently and accurately, maintaining the property management system with up-to-date information.
- Provide quick and efficient check-in and check-out experiences for guests, ensuring a seamless and enjoyable stay.
- Work closely with the team to ensure the hotel meets or exceeds NewcrestImage and Brand Standards for Guest Satisfaction.
- Demonstrate a high level of integrity, take ownership of personal actions, communicate effectively, and promote collaboration to create a positive work environment.
Requirements:
- High School degree or equivalent
- Ability to communicate effectively both verbally and in writing
- Well-groomed and professional appearance
- Willingness to work on weekends and holidays if required
Qualifications:
NewcrestImage is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.
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