Site Operations Manager

3 weeks ago

Phoenix, Arizona, United States Kett Engineering Full time
Job Title: Site Driver Supervisor

At Kett Engineering, we are seeking a highly skilled and experienced Site Driver Supervisor to join our team. This role is responsible for coordinating all project requirements and supervising personnel to ensure the successful implementation of logistical and technical data, scheduling, and employee relations.

Key Responsibilities:

  • Coordinate all project requirements and supervise personnel
  • Ensure the implementation of appropriate processes, procedures, and work instructions
  • Oversee administrative, scheduling, data processing, timekeeping, and training duties
  • Manage the production of data, reports, spreadsheets, and files as required
  • Track service and test schedules performed
  • Maintain all accounts, including car wash, cell phones, towing, and trucking services
  • Coordinate vehicle testing for all sites and remain flexible in accommodating frequent scheduling changes
  • Ensure route schedules are rigorously maintained by monitoring driving habits and implementing procedures and/or equipment as required
  • Monitor the performance and attendance of on-site personnel to ensure all requirements are met
  • Communicate with Kett Corporate Account Manager and/or Kett Human Resources on employee matters that may violate policy and require disciplinary measures
  • Attend meetings with Kett management and customers
  • Maintain a professional manner, work, and dress
  • Act as a mentor and maintain safety and quality, setting an example for others to follow

Requirements:

  • Leadership skills acquired in a degree program or two to four years of progressive responsibility in managing people in a customer service-related environment
  • Thorough knowledge of testing requirements, systems, and operating procedures
  • Knowledge of MS Word and Excel
  • Excellent verbal and written communication skills
  • Ability to drive an automatic and/or manual transmission vehicle

Critical Skills:

  • Leadership - Mentor and instruct peers concerning job duties and responsibilities
  • Safety - Abides by, promotes, and acknowledges all safety practices in keeping with high safety standards
  • Customer Relations - Develop positive relations with customers that aid in creating enthusiastic customer support
  • Communications - Provide information and receive feedback in a concise, accurate, and detailed manner
  • Problem Solving - Requires solving a variety of problems inherent in providing services and employees, including employee problems, service problems, customer problems, etc.
  • Dependability - Display ability to successfully and satisfactorily complete assigned tasks
  • Initiative and Resourcefulness - Possess incentive to take effective action, anticipate needs, and perform in accordance with resources provided
  • Cooperation - Exhibit characteristics of an effective team member focused on a common goal, promoting the development of like qualities in others
  • Role Model - Serve as a role model and mentor for Kett's Values and business principles
  • Commitment - Able to accept assigned tasks with a quality result as an objective
  • Employee Development - Coach, counsel, and train employees to meet customer requirements and employee goals
  • Employee Relations - Develop positive relations with employees, provide recognition, and show appreciation in a manner that meets employee needs and creates a high degree of employee trust and satisfaction
  • Focus - Recognize and operate within the scope of Kett's Visions and Values
  • Dedication - Demonstrate the ability to consistently perform all responsibilities with integrity
  • Result Oriented - Accomplish performance targets established by Kett and the customer
  • Flexibility - Must be willing and able to expand the scope of responsibilities as dependent upon requirements of the business environment

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