Senior Technician
4 weeks ago
IronSite, Inc. is a leading provider of commercial and residential gate automation solutions. We are seeking a skilled Senior Technician to join our team.
Job Summary:
The Senior Technician will be responsible for delivering exceptional service to our customers by conducting on-site diagnostic assessments, troubleshooting issues, and performing preventive and corrective maintenance on various gate and door systems.
Key Responsibilities:
- Provide outstanding customer service by diagnosing service call issues and obtaining necessary authorizations before commencing repairs.
- Execute preventive and corrective maintenance tasks, including welding, wiring, and programming equipment as needed.
- Verify that devices operate efficiently according to customer specifications and document work completed accurately in Service Titan software.
- Manage truck inventory efficiently and collaborate with the support team for equipment procurement when necessary.
Requirements:
- Proficiency with technical skills such as Ammeter, HVAC/R, Ohmmeter, Schematics interpretation, Stick welding, CMMS operation, Hydraulics maintenance.
- Prior experience working with gate operators or similar low-voltage electrical systems for at least 3 years.
- High School diploma or equivalent education required; an Associate's degree or vocational program in electro-mechanical systems is advantageous.
- Basic understanding of welding principles is preferred.
- Minimum of 2 years of field service experience interacting with customers on-site.
Additional Qualifications:
- Strong communication skills for effective interaction with various stakeholders.
- Ability to comprehend technical documents and instructions.
- Proficient in basic mathematical operations.
- Logical reasoning skills for troubleshooting complex issues.
- Excellent time management abilities for multitasking in a fast-paced environment.
Work Environment:
The role involves working in construction sites, warehouses, and outdoor customer locations where personal protective equipment is essential for safety.
Travel Requirements:
Frequent day travel to job sites, vendor locations, and offices is expected as part of the job requirements.
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