Senior Technician

4 weeks ago


Phoenix, Arizona, United States Iron Site Full time
Job Title: Senior Technician

IronSite, Inc. is a leading provider of commercial and residential gate automation solutions. We are seeking a skilled Senior Technician to join our team.

Job Summary:

The Senior Technician will be responsible for delivering exceptional service to our customers by conducting on-site diagnostic assessments, troubleshooting issues, and performing preventive and corrective maintenance on various gate and door systems.

Key Responsibilities:

  • Provide outstanding customer service by diagnosing service call issues and obtaining necessary authorizations before commencing repairs.
  • Execute preventive and corrective maintenance tasks, including welding, wiring, and programming equipment as needed.
  • Verify that devices operate efficiently according to customer specifications and document work completed accurately in Service Titan software.
  • Manage truck inventory efficiently and collaborate with the support team for equipment procurement when necessary.

Requirements:

  • Proficiency with technical skills such as Ammeter, HVAC/R, Ohmmeter, Schematics interpretation, Stick welding, CMMS operation, Hydraulics maintenance.
  • Prior experience working with gate operators or similar low-voltage electrical systems for at least 3 years.
  • High School diploma or equivalent education required; an Associate's degree or vocational program in electro-mechanical systems is advantageous.
  • Basic understanding of welding principles is preferred.
  • Minimum of 2 years of field service experience interacting with customers on-site.

Additional Qualifications:

  • Strong communication skills for effective interaction with various stakeholders.
  • Ability to comprehend technical documents and instructions.
  • Proficient in basic mathematical operations.
  • Logical reasoning skills for troubleshooting complex issues.
  • Excellent time management abilities for multitasking in a fast-paced environment.

Work Environment:

The role involves working in construction sites, warehouses, and outdoor customer locations where personal protective equipment is essential for safety.

Travel Requirements:

Frequent day travel to job sites, vendor locations, and offices is expected as part of the job requirements.



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