Customer Service Agent

1 week ago


Phoenix, Arizona, United States TEKsystems Full time
Job Description

Key Responsibilities:

  • Provide exceptional customer service to U.S. citizens via phone calls.
  • Utilize a computer-based knowledge system to answer general questions about policies, practices, procedures, and other data.
  • Apply problem-solving skills to resolve customer inquiries and requests effectively.
  • Log customer information into a database with accuracy and completeness.
  • Access knowledge base per customer request for information.
  • Verify and record demographic data with callers and escalate customer issues as appropriate.
  • Maintain and improve quality results by adhering to standards and guidelines.
  • Handle inquiries and requests in a courteous and professional manner, including calls received in crisis situations.
  • Follow protocol and apply sensitivity and discretion in handling confidential information.

Requirements:

  • Flexibility in work hours and shifts, including some weekends as needed.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Strong communication and problem-solving skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • High school diploma or equivalent required, with some college coursework preferred.

Additional Information:

The company takes COVID-19 precautions seriously, including mandatory mask-wearing, hand sanitizing, and social distancing. A central entrance with mandatory health screenings is also in place.

Required Documents:

  • Birth certificate or passport (copy of birth certificate is acceptable).
  • Two forms of ID.

Background Check:

A thorough background check will be conducted, including verification of education, employment history, and credit history. Any outstanding debt or bankruptcy within the last 7 years may impact eligibility for employment.



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