Customer Service Agent
1 week ago
Key Responsibilities:
- Provide exceptional customer service to U.S. citizens via phone calls.
- Utilize a computer-based knowledge system to answer general questions about policies, practices, procedures, and other data.
- Apply problem-solving skills to resolve customer inquiries and requests effectively.
- Log customer information into a database with accuracy and completeness.
- Access knowledge base per customer request for information.
- Verify and record demographic data with callers and escalate customer issues as appropriate.
- Maintain and improve quality results by adhering to standards and guidelines.
- Handle inquiries and requests in a courteous and professional manner, including calls received in crisis situations.
- Follow protocol and apply sensitivity and discretion in handling confidential information.
Requirements:
- Flexibility in work hours and shifts, including some weekends as needed.
- Ability to work in a fast-paced environment with multiple priorities.
- Strong communication and problem-solving skills.
- Ability to maintain confidentiality and handle sensitive information.
- High school diploma or equivalent required, with some college coursework preferred.
Additional Information:
The company takes COVID-19 precautions seriously, including mandatory mask-wearing, hand sanitizing, and social distancing. A central entrance with mandatory health screenings is also in place.
Required Documents:
- Birth certificate or passport (copy of birth certificate is acceptable).
- Two forms of ID.
Background Check:
A thorough background check will be conducted, including verification of education, employment history, and credit history. Any outstanding debt or bankruptcy within the last 7 years may impact eligibility for employment.
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