Restaurant Operations Manager

2 months ago


Skokie, Illinois, United States Dunkin' Donuts & Baskin Robbins - Golf Full time
Job Summary

We are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at Dunkin' Donuts & Baskin Robbins - Golf. As a key member of our management team, you will be responsible for leading a team of crew members and driving a positive customer experience in our restaurant.

Key Responsibilities
  • Team Leadership: Coach and develop crew members to achieve their full potential, ensuring excellent customer service and a clean, safe, and welcoming environment.
  • Cash Handling and Operations: Assist with cash handling, including cash outs and making change, and ensure the smooth operation of the restaurant, including inventory management and supply ordering.
  • Customer Service: Provide exceptional customer service, responding to customer complaints and concerns in a professional and courteous manner.
  • Inventory and Supply Management: Manage inventory levels, including ordering and receiving supplies, and maintain a clean and organized storage area.
  • Training and Development: Participate in ongoing training and development programs to enhance skills and knowledge, and provide coaching and feedback to crew members.
Requirements
  • Previous Experience: Prior experience as a shift lead, assistant manager, or in a similar role in the food service industry.
  • Communication and Leadership Skills: Excellent communication and leadership skills, with the ability to motivate and inspire team members.
  • Customer Service Skills: Strong customer service skills, with the ability to respond to customer complaints and concerns in a professional and courteous manner.
  • Time Management and Organization: Strong time management and organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced leader who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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