Restaurant Operations Manager

2 months ago


Skokie, Illinois, United States Delight Restaurant Group Full time

Job Summary

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Delight Restaurant Group. As an Assistant General Manager, you will play a key role in ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of dedicated staff.

Key Responsibilities

  • Support the Restaurant General Manager in managing daily restaurant operations, including staff supervision, customer service, and inventory management.
  • Assist with facility maintenance, including cleaning, repairs, and maintenance of equipment and facilities.
  • Develop and implement strategies to improve customer satisfaction, increase sales, and enhance the overall dining experience.
  • Collaborate with the Restaurant General Manager to develop and implement effective training programs for staff, ensuring they have the skills and knowledge needed to provide exceptional customer service.
  • Monitor and control labor costs, inventory levels, and cash handling procedures to ensure efficient operations and minimize losses.
  • Provide feedback and coaching to staff to improve performance and address any issues or concerns.
  • Stay up-to-date with company policies, procedures, and initiatives, and ensure compliance with all relevant laws and regulations.

Requirements

  • 2+ years of experience in a restaurant management role, preferably in a fast-paced environment.
  • Proven track record of success in managing staff, improving customer satisfaction, and increasing sales.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to work effectively in a team environment and adapt to changing circumstances.
  • High school diploma or equivalent required; degree in hospitality, business, or related field preferred.


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