Customer Service Associate

4 days ago


Springfield, Illinois, United States Kelly Services Inc Full time
About the Role

At Kelly Services Inc, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Associate, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

You will be responsible for:

  • Following standard procedural guidelines for performing tasks.
  • Providing assistance and back up as needed to meet client requirements and SLA's.
  • Handling inbound calls from insurance carriers and placing out bound calls to resolve issues.
  • Researching items received via faxes, reports, tasks, correspondence, and refund/return checks.
Requirements and Qualifications

To be successful in this role, you will need:

  • Basic knowledge of client proprietary applications.
  • Able to work efficiently in a multiple client /functional environment.
  • Demonstrate solid technical knowledge and quality performance.
What We Offer

We offer a competitive salary range of $45,000 - $55,000 per year, depending on experience.



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