Customer Service Associate
2 days ago
At Springfield Clinic, we are seeking a skilled Customer Service Associate to join our team. As a Greeter, you will be the first point of contact for patients, families, staff, and visitors, providing exceptional customer service and ensuring a positive experience for everyone who enters our clinic.
Salary: $35,000 - $45,000 per year
Job Description:
- We are looking for someone who can communicate clearly, distinctly, and accurately to patients, employees, transport services, vendors, and guests.
- You will work a variety of shifts, including Saturdays, and be available to respond to patient requests for transport and transfer assistance.
- Your primary responsibility will be to provide excellent customer service, exceeding the needs of every person who enters Springfield Clinic.
- You will be responsible for keeping the lobby clean and safe, including wheelchairs, and observing vehicles dropping off and picking up patients in the patient drop off zone.
- You will assist with the safe transfer of patients to and from wheelchairs and vehicles, and provide courteous wheelchair transportation for all Springfield Clinic patients.
- You will collect wheelchairs from parking areas and Clinic departments to maintain an appropriate amount of wheelchairs in the wheelchair alcove.
- You will comply with the Springfield Clinic incident reporting policy and procedures, and adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
- You will provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
Required Skills and Qualifications:
- A high school graduate or GED is required.
- You must have excellent communication and customer service skills.
- You must be able to use communication equipment, stand and walk continuously, and push patients weighing >300lbs in a wheelchair.
Benefits:
- Competitive salary and benefits package
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