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Program Coordinator

3 months ago


Birmingham, United States Momentum Telecom Inc Full time
Job Overview

Momentum Telecom is dedicated to enhancing human interactions by developing, optimizing, and integrating cloud voice solutions and applications, enabling organizations to flourish. As a frontrunner in customer satisfaction, Momentum Telecom leverages advanced technology, a geo-redundant infrastructure, and a nationwide network of over 500 white label and channel partners to help businesses communicate more effectively and efficiently.

POSITION SUMMARY

This role is pivotal in driving the growth and enhancement of business services and product offerings at Momentum Telecom. The individual will oversee the implementation and onboarding projects of Momentum's hosted VoIP, High Capacity Data, and Video services for small, medium, and large enterprises, as well as government, educational, and healthcare institutions.

The primary responsibility of this position is to manage the comprehensive onboarding process for new clients, ensuring adherence to project timelines and objectives for a seamless transition to our services.

Key Responsibilities

  • Establish the strategic direction for all projects.
  • Identify and rectify any discrepancies related to sales, contracts, or products.
  • Set project milestones and deadlines.
  • Simultaneously manage multiple voice projects using appropriate systems, metrics, tools, and methodologies.
  • Communicate custom voice feature requirements and provide solutions to project-related challenges.
  • Coordinate with Momentum Field Engineers and Implementation Engineers regarding all facets of project and voice installations.
  • Maintain consistent verbal and written communication with clients, partners, and sub-agents.
  • Collaborate with other Momentum departments to ensure successful project delivery, including Fulfillment, Billing, Software Engineering, Training, Carrier Relations, and Technical Support.

Are You a Cultural Match?

Culture is a core value at Momentum. We seek individuals who are high achievers and thrive in a team of other high performers. We expect all team members to strive for excellence. If you enjoy collaboration, hard work, and having fun, you may be a great fit for our culture.

Our Commitment to You

  • You will have opportunities for learning and growth.
  • You will tackle meaningful challenges.
  • Your achievements will be acknowledged.
  • You will be encouraged to step outside your comfort zone.
  • You will pursue excellence in all your endeavors.
  • You will be surrounded by supportive and passionate colleagues.
  • You will be held accountable and expected to hold others accountable as well.

Qualifications and Experience

  • A bachelor's degree in Business, Sales, or Marketing is preferred.
  • Experience in telecommunications is advantageous.

Skills and Competencies

Successful candidates will demonstrate the following knowledge, skills, and abilities:

  • Critical thinking skills.
  • Strong client-focused communication abilities.
  • Exceptional written and verbal communication skills.
  • Capacity to provide and accept constructive feedback, including implementing changes as necessary.
  • Adaptability and flexibility.
  • Excellent multitasking capabilities.
  • Able to work independently as well as collaboratively within a team.