Program Officer

4 weeks ago

Birmingham, Alabama, United States TruFund Financial Services, Inc. Full time
About the Job

TruFund Financial Services, Inc. is seeking a highly motivated and experienced Program Officer to join our team in Alabama. As a key member of our team, you will play a critical role in supporting the delivery of our business advisory services, program implementation, and community outreach efforts.

Job Summary

The Program Officer will be responsible for assisting with the implementation of a continuum of programs and business advisory services that create opportunities for entrepreneurs, small businesses, and not-for-profits to increase business knowledge, strengthen management capacity, and access affordable and adequate capital for business growth. This includes maintaining relationships with outside experts, vendors, consultants, funders, and government agencies, as well as performance outcome data tracking and report preparation.

Key Responsibilities
  • Provides administrative support for the planning, coordination, implementation, and assessment of all program activities, events, training, and workshops in the market, in accordance with organizational goals and timelines.
  • Provides one-on-one support to entrepreneurs and business owners, working directly with them to support capacity building, business education, and business growth.
  • Conducts trainings and facilitates workshops for entrepreneurs and small business owners.
  • Assists with lending activity in the market by supporting loan packaging, client follow-up, document screening, and CRM compliance management.
  • Assists with project management and administrative responsibilities, including budget and expenditure tracking, organizing meetings and workshops, and coordinating travel arrangements.
  • Ensures organizational goals, reporting guidelines, and project timelines are met.
  • Utilizes program-specific tracking systems.
  • Processes program applications and contributes to participant selection.
  • Administers and maintains client surveys and questionnaires for quality assurance and reporting.
Community Outreach & Relationship Management
  • Cultivates good working relationships with key agencies and stakeholders critical to TruFund's ongoing business advisory services, program delivery, business relationships, loan and program referral activity, and branding.
  • Supports program and lending goals while nurturing a quality client experience.
  • Works with the Communications Department on outreach and marketing efforts designed to solicit and promote TruFund's training opportunities to businesses, employers, and other target audiences.
  • Attends community outreach, industry, and partner events and maintains a calendar of related activity and events in the market.
  • Assists with workshops, new borrower trainings, panel discussions, and speaking engagements for audiences with a wide range of professional backgrounds.
  • Facilitates business networking and peer-to-peer learning.
  • Communicates with vendors, consultants, subject matter experts, and other external stakeholders to support program implementation.
Materials Development
  • Works collaboratively to inform, develop, and distribute program materials to support program and community engagement goals.
  • Supports resource development activity as needed, including grant writing and management.
  • Informs and supports the development of program reports and agreements.
Qualifications

We are seeking a candidate with a minimum of a Bachelor's Degree in a related field or 3-5 years of training and/or technical assistance experience. The ideal candidate will have demonstrated knowledge and previous experience in planning and conducting basic, intermediate, and advanced training programs for diverse audiences. Lending experience is a plus, as is experience working with MWBE, LMI businesses, and not-for-profit organizations.

The successful candidate will have excellent written and oral communication skills, proficiency in Microsoft Office software, and the ability to work on multiple projects and prioritize effectively. Previous experience in the development and facilitation of workshops, panels, and one-on-one coaching, as well as business advisory experience, is highly desirable.

This is a demanding position that requires a high degree of self-motivation, dedication, creativity, and willingness to accept a challenging role. The successful candidate will be able to travel throughout Alabama as needed and work nights and weekends where required for program coordination and implementation.

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