Collector - Patient Business Services Specialist

3 weeks ago

Irwindale, California, United States City of Hope Full time
Transformative Role at City of Hope

City of Hope is a pioneering organization in the fight against cancer, diabetes, and other life-threatening illnesses. We're seeking a dedicated Collector - Patient Business Services to join our team.

About the Role

This critical position involves receiving and reviewing past due bills and follow-up documents for large balance accounts. The successful candidate will contact patients, guarantors, and/or third-party organizations to secure payments or arrange alternative settlement plans. The role requires preparing and maintaining collection-related records and reports.

Key Responsibilities
  • Contact patients/guarantors or third-party representatives by telephone, correspondence, payer portals, and meetings to resolve outstanding balances.
  • Respond to correspondence and calls forwarded from the customer service unit.
  • Investigate and/or ensure that questions and requests for information are responded to in a timely and professional manner to ensure resolution of outstanding accounts.
  • Analyze accounts and determine when accounts are uncollectable. Prepare write-off recommendations in accordance with established departmental policies and procedures.
  • Maintain record of account activity and actions taken to effect collection.
  • Document accurate data (such as cash, adjustments, write-offs, etc.) for management reports.
  • Maintain volume and productivity information and prepare daily and weekly productivity statistics for management review.
  • Update account receivable with appropriate transactions to reflect current billing and/or collection status.
  • Maintain professional growth and development and keep abreast of latest trends in area of expertise. Maintain current knowledge of collection policies and procedures and related legislation.
  • Maintain a positive customer service image when dealing with department personnel, patients, physicians, insurance companies, and other City of Hope employees.
Requirements
  • High School or equivalent (experience may substitute for minimum education requirements).
  • 2-3 years collections experience including prior experience in healthcare.
  • Strong knowledge of 3rd party/government billing/collection and reimbursement requirements.
  • Working knowledge of insurance and medical terminology.
Preferred Qualifications
  • Medical terminology. ICD-10, CPT-4 & HCPCS coding.
About City of Hope

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our Comprehensive Benefits, please CLICK HERE.

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