Customer Logistics Manager

4 weeks ago

Syracuse, New York, United States Syracuse Cold Storage LLC Full time
Job Description

Job Summary:

The Customer Logistics Manager is responsible for ensuring customer, team member, and vendor satisfaction by coordinating load shipments and deliveries, providing in-depth support to customers and the Sales Team, and communicating, troubleshooting, and resolving issues. The Customer Logistics Manager develops and implements outbound logistics and distribution policies and procedures that align with the company's strategic initiatives.

Key Responsibilities:

  • Responsible for achieving assigned goals in the areas of production, safety, quality, performance, and cost.
  • Responsible for complying with GMPs, SOPs, corporate and/or company policies, rules, and regulations.
  • Track, manage, and coordinate all orders from the assigned customer base; Communicate delivery information to appropriate Company personnel and customer representatives.
  • Work with distribution center operations to ensure achievement of cost, productivity, accuracy, or timeliness objectives.
  • Maintain metrics, reports, process documentation, and customer service logs; Establish and monitor specific supply chain-based performance measurement systems.
  • Resolve issues regarding transportation, logistics systems, and customer issues.
  • Collaborate with other departments to integrate logistics with business systems and processes to include customer sales, order management, accounting, and shipping.
  • Participate in carrier management processes including selection, qualification, and performance evaluation.
  • Ensure carrier compliance with company policies and procedures for product transit and delivery; Assist incoming carriers and ensure all loading information is accurate.
  • Obtain all paperwork for common carriers booked and add information into an Outbound Spreadsheet.
  • Set up daily shipment schedules with carriers and shipping facilities.
  • Receive invoices from common carriers and verify agreed rates, give approval, and send to accounts payable for payment.
  • Cross-reference production data to WMS and identify any inventory control issues; Prepare customer production reports.
  • Works within all areas of Oracle from ERP to WMS to provide order management to service all customers.
  • Monitor and coordinate daily orders and distribute; accordingly, Enter data into the order tracking system; Print delivery tickets and BOLs to warehouse location.
  • Coordinate all freight for 3PL activities and track associated costs.
  • Plan and implement improvements to internal and external logistics systems and processes.
  • Promote and provide excellent customer service for all customers.
  • Works safely and reports safety concerns promptly to their supervisor/manager and takes corrective actions as necessary to ensure a safe environment.
  • Responsible for reporting food safety problems and initiating action and for supporting SQF by maintaining food safety and food quality in all Cold Chain and Dry Supply chains.
  • Ensures work areas are sanitary and strictly adhere to sanitation practices.
  • Communicates effectively between shifts, departments, and business units.

Requirements:

  • Ability to apply basic to complex mathematical concepts such as adding, counting, subtracting, multiplying, dividing, and knowledge of weights and measures, to sufficiently handle job tasks.
  • Understand and respond appropriately to basic to complex employee, vendor, and customer inquiries.
  • Read, write, and communicate using English language sufficient to perform job functions (Other preferences will be given for special language skills when there is a business need).
  • Knowledge of the company's mission, purpose, goals, and your role in achieving each of them.
  • Ability to operate facility equipment as required in assigned area.
  • Satisfactorily complete all company training requirements.
  • Ability to interpret company documents and literature and UPC/code information.

Education/Experience:

  • Minimum of GED or High School Diploma. AAS or BA/BS in Business Administration or related field is preferred.
  • Emphasis on Supply Chain Management preferred.
  • 3-5 years experience with Transportation/Logistics procedures.

Performance Standards:

  • Responsible for reporting to work at scheduled times and communicating tardiness and absences with the assigned Supervisor/Manager after the occurrence.
  • Responsible for reporting to work in a condition to work.
  • Responsible for being well-groomed and always dressed in business- and position-appropriate attire including ensuring compliance with GMP dress code standards.
  • Comply with performance criteria, and standards of conduct as contained in company policy, employment procedures, and responsibilities as described in the company handbook.
  • Always maintain a safe work environment and immediately report and take appropriate action to correct a safety concern.
  • Responsible for completing all assigned tasks and responsibilities as assigned.

Work Schedule:

  • Requires morning, afternoon, and overnight availability any day of the week based on assigned shifts.
  • Requests to be scheduled off for a specific day require advance notification and approval by the Supervisor/Manager.
  • Salaried: Generally scheduled for 40-45 hours; more hours may be required based on the needs of the business.

Environmental Concerns:

  • Normally protected from weather and temperature changes, possible exposure to hot cold wet, humid, or windy weather conditions does exist.
  • May be subject to exposure to ingredients used in the manufacture of food products including allergens.
  • May be subject to exposure to chemicals involved in the manufacture and sanitation of a food processing facility.

Physical Job Requirements:

  • Ability to move throughout all areas of the facility including but not limited to office, production, and warehouse environments. Including the outside perimeter of the building.
  • Able to wear all necessary personal protective equipment to perform job functions.
  • Stand and/or sit continuously and perform job functions for a full shift with a meal break.
  • Physically able to stand, bend, stoop, kneel, reach, twist, lift, push, pull, climb, balance, crouch, handle, and move items weighing up to 50 pounds without assistance and move objects exceeding 50 pounds with reasonable accommodations.
  • Visual acuity corrected to perform job functions.

Work Location:

  • Syracuse, NY

The wage range for this role considers the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Byrne, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $60,000.00 to $108,414.79.

  • Warehouse Logistics Specialist

    4 weeks ago

    Syracuse, New York, United States XPO Logistics Full time

    Job Summary:As a Forklift Operator at XPO Logistics, you will be responsible for operating powered industrial lift trucks and order pickers to move product, equipment, and materials. You will also use a handheld scanner, load and unload trailers, and display a commitment to process excellence. Additionally, you will perform inbound receiving processes and...

  • Logistics Courier

    4 weeks ago

    Syracuse, New York, United States Red 5 Logistics Inc Full time

    Job SummaryRed 5 Logistics Inc is seeking a skilled Freight Transporter to join our team. As a key member of our logistics team, you will be responsible for delivering packages to customers in a timely and efficient manner.Key Responsibilities:Load and transport packages to designated delivery locationsEnsure accurate and timely delivery of packagesProvide...

  • Logistics Driver

    4 weeks ago

    Syracuse, New York, United States Upstate Farms Logistics, LLC Full time

    Job SummaryUpstate Farms Logistics, LLC is seeking a reliable and skilled Driver to join our team at our Upstate Farms Dairy Logistics Facility in Syracuse, NY. As a Driver, you will be responsible for shuttling trailers, preparing them for loading, and maintaining accurate records of your activity.**$5,000 SIGN-ON BONUS**Key ResponsibilitiesPerform regular...

  • Logistics Delivery Associate

    3 weeks ago

    Syracuse, New York, United States Ravi Logistics Inc. Full time

    Deliver Smiles to Our CustomersWe are seeking a reliable and customer-focused Delivery Driver to join our team at Ravi Logistics Inc. As a Delivery Driver, you will play a critical role in ensuring timely and efficient delivery of Amazon packages to our customers.Key Responsibilities:Safely operate a delivery vehicle and navigate various routes throughout...

  • Logistics Operations Manager

    3 weeks ago

    Syracuse, New York, United States J.B. Hunt Transport Full time

    Job Summary:This role is responsible for managing the daily warehouse operations, ensuring the timely and accurate processing of goods to customers and/or vendors, and maintaining a safe and reliable environment.The ideal candidate will have excellent communication skills, be able to work effectively in a team, and have a strong attention to detail.Key...

  • Logistics Manager

    4 weeks ago

    Syracuse, New York, United States POLYWOOD Full time

    About the Role:The Commercial Logistics Manager is a pivotal position at POLYWOOD, responsible for orchestrating an unparalleled delivery experience for our products, whether for residential or commercial projects. This role is at the forefront of refining our logistics and supply chain strategies, turning challenges into opportunities for growth and...

  • Logistics Coordinator Specialist

    4 weeks ago

    Syracuse, New York, United States D J GIANCOLA EXPORTS INC Full time

    Job DescriptionAt D J Giancola Exports Inc., we are seeking a highly skilled Logistics Coordinator to join our team. As a key member of our logistics department, you will work closely with the Logistics Manager to ensure seamless operations.Key Responsibilities:* Provide exceptional customer service by responding to incoming calls and emails from vendors and...

  • Logistics Operations Manager

    3 weeks ago

    Syracuse, New York, United States J.B. Hunt Transport Full time

    Job Summary:This role is responsible for managing the daily warehouse operations, ensuring the timely and accurate processing of goods to customers and/or vendors, and maintaining a safe and reliable environment.The ideal candidate will have excellent communication skills, be able to work effectively with internal and external contacts, and have a strong...

  • Logistics Coordinator

    4 weeks ago

    Syracuse, New York, United States Ferguson Enterprises, Inc. Full time

    Job SummaryFerguson Enterprises, Inc. is seeking a skilled Logistics Coordinator to join our team. As a key member of our logistics team, you will be responsible for delivering materials to customers, assisting with unloading, and ensuring timely delivery of tickets with materials. You will also help prepare customer orders in our warehouse and pick up...

  • Logistics Coordinator

    4 weeks ago

    Syracuse, New York, United States Living Mulch Full time

    Job SummaryLiving Mulch, a certified minority-owned business, is seeking a Logistics Coordinator to manage the physical aspects of a municipal office move. The successful candidate will develop detailed move schedules, coordinate with vendors, and ensure all items are moved safely and securely.Key ResponsibilitiesDevelop and implement move plans and...

  • Armored Van Courier

    2 days ago

    Syracuse, New York, United States Empyreal Logistics Full time

    Job Summary:We are seeking a trustworthy Armored Van Driver to join our team at Empyreal Logistics. As a key representative of our company, you will be responsible for safely operating armored vehicles, interacting with customers, and providing exceptional customer service.Key Responsibilities:Represent Empyreal Logistics as a professional transportation and...

  • Logistics Coordinator

    4 weeks ago

    Syracuse, New York, United States LKQ Corporation Full time

    Job SummaryWe are seeking a dedicated and passionate Delivery Driver to join our team at LKQ Corporation. As a key member of our logistics team, you will be responsible for delivering replacement parts to the aftermarket collision repair industry.Key ResponsibilitiesDeliver replacement parts to customers in a timely and efficient mannerEnsure accurate and...

  • Logistics Associate

    4 weeks ago

    Syracuse, New York, United States Xerox Full time

    Job Summary:We are seeking a skilled Logistics Associate to join our team at Xerox. As a key member of our logistics team, you will be responsible for ensuring the efficient movement of goods and materials within our warehouse operations.Key Responsibilities:* Coordinate with cross-functional teams to plan and execute logistics operations* Monitor and...

  • Logistics Driver

    4 weeks ago

    Syracuse, New York, United States Core-Mark Full time

    Job Title: Delivery Truck Driver Job Summary: We are seeking a skilled Delivery Truck Driver to join our team at Core-Mark. As a key member of our logistics team, you will be responsible for delivering food and food-related products to customers in a safe and timely manner. Key Responsibilities: * Perform pre-trip safety checks according to DOT...

  • Logistics Coordinator

    4 weeks ago

    Syracuse, New York, United States COLOURS INC Full time

    Job OverviewCOLOURS INC is seeking a skilled Delivery Driver to join our team. As a key member of our logistics team, you will be responsible for delivering products to our customers in a timely and efficient manner.Key Responsibilities:Deliver a wide range of products to various locations, following established routes and schedulesLoad, unload, and prepare...

  • Supply Chain Operations Internship

    4 weeks ago

    Syracuse, New York, United States Mohawk Global Logistics Full time

    About the Role:Mohawk Global Logistics is seeking a bright and motivated individual to join our team as a Supply Chain Operations Intern. As a key member of our operations team, you will be responsible for supporting our Syracuse, NY office with respect to imports, efficiently matching available freight loads with available carrier options, and tracking...

  • Logistics Specialist

    3 weeks ago

    Syracuse, New York, United States Xerox Full time

    MATERIALS HANDLING PRODUCTION SUPPORTXerox is seeking a skilled Logistics Specialist to join our team in a key role that supports the production process. This position is responsible for coordinating the movement of materials and supplies throughout the facility, ensuring timely and efficient delivery of goods to meet production demands.Key...

  • Logistics Operations Coordinator

    4 weeks ago

    East Syracuse, New York, United States Dairy Farmers of America Full time

    Job SummaryAs a Logistics Operations Coordinator at Dairy Farmers of America, you will play a critical role in supporting the logistics team by performing a wide range of daily administrative tasks. Your responsibilities will include gathering operational data, generating reports, and maintaining records. You will also be responsible for answering customer...

  • Warehouse Logistics Coordinator

    4 weeks ago

    Syracuse, New York, United States Restaurant Depot Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Warehouse Logistics Coordinator to join our team at Restaurant Depot. As a key member of our warehouse operations team, you will be responsible for ensuring the efficient movement of merchandise throughout the warehouse, from receiving to customer delivery.Key ResponsibilitiesSort and...

  • Operations Logistics Director

    3 weeks ago

    Syracuse, New York, United States United Auto Supply Inc Full time

    United Auto Supply Inc., a leading distributor of automotive supplies, is seeking an experienced Operations Logistics Director to oversee the daily operations of its main distribution center in Syracuse, NY.As a key member of the management team, the Operations Logistics Director will be responsible for ensuring the efficient management of daily and weekly...