Operations Director

2 weeks ago


Smyrna, Georgia, United States Blue Flow All-Service Plumbing Full time
About the Role

We are seeking an experienced Operations Manager to lead our commercial plumbing business in Atlanta, GA. As a key member of our team, you will be responsible for overseeing the day-to-day operations, managing office staff and field technicians, and driving business growth.

Key Responsibilities
  • Manage office personnel and field technicians to ensure efficient operations and high-quality service delivery
  • Oversee the overall profitability of the business, achieving targeted KPIs and monitoring technician performance
  • Review and edit invoices, work with the Sales Manager on key customer accounts, and negotiate pricing and services offered
  • Collaborate with the Office Manager and Lead Dispatcher to monitor and adjust the dispatch board, field technician calls, and technician timecards
  • Identify and approve capital expense needs, maintain and replenish inventory, and negotiate pricing with supply houses
  • Work with Human Resources to identify, interview, and hire new office personnel and technicians
Requirements
  • At least 3 years of operations management experience in the in-home services industry, preferably in the plumbing trade
  • Knowledge of the plumbing trade and ability to inspire personal and professional growth in team members
  • Strong leadership skills, with the ability to drive team performance and achieve business goals
  • Detail-oriented and highly organized, with good presentation skills and the ability to convey confident and decisive messages
  • Proficient in using a computer and Microsoft Office applications, with Service Titan experience a plus
About Us

We are an equal opportunity employer and offer a competitive compensation package, including unlimited growth opportunities, top pay with incentives and bonus potential, and a range of benefits, including health, dental, and vision insurance, life insurance, paid time off, and a 401(k) retirement plan.


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