Unemployment Insurance Claims Examiner

7 days ago


Nashville, Tennessee, United States State of Tennessee Full time
Job Title: Unemployment Insurance Claims Examiner

About the Role:
This position is part of the State of Tennessee's Labor and Workforce Development department, specifically in the Unemployment Insurance Division. The successful candidate will be responsible for handling unemployment insurance claims, working closely with claimants, employers, and their representatives to resolve issues and provide excellent customer service.

Key Responsibilities:
The Unemployment Insurance Claims Examiner will be responsible for analyzing data, interpreting information, and making decisions to resolve complex unemployment insurance issues. This includes reviewing documents, examining correspondence, and interacting with customers via phone and electronic correspondence. Additionally, the role involves maintaining accurate records, processing transactions, and providing guidance to subordinates as needed.

Requirements:
To be successful in this role, the ideal candidate will have a strong understanding of unemployment insurance laws and regulations. A high school diploma or equivalent, along with experience in clerical work, particularly in unemployment benefits or accounting, is essential. The ability to work independently, handle multiple tasks, and maintain confidentiality is also crucial.

Working Conditions:
This position requires strong communication and interpersonal skills, as well as the ability to work in a fast-paced environment. The successful candidate must be able to multitask, prioritize tasks, and maintain accuracy and attention to detail. Regular attendance and punctuality are also expected.

Estimated Salary Range: $30,660 - $45,000 per year, based on experience and qualifications.

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