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Tax Office Operations Manager

1 month ago

Gig Harbor, Washington, United States H&R Block Full time
Job Summary

We are seeking a highly skilled and experienced Tax Office Operations Manager to join our team at H&R Block. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operations of our tax offices, providing exceptional client service, and driving business growth.

Key Responsibilities:

  • Manage and supervise tax office associates to ensure consistent execution of service standards and client service experiences.
  • Provide daily operations direction for the tax office, including scheduling, conflict resolution, and client engagement.
  • Lead daily activities to ensure all tax office associates are scheduled and work is completed according to deadlines, quality standards, priorities, and overall goals.
  • Communicate essential information to office associates through daily huddles and ensure seamless execution of tax office operations.

Requirements:

  • Prior experience working in customer service or a similar role.
  • Strong organizational skills and ability to plan and manage day-to-day office operations.
  • Customer-centric mindset and strong communication skills.
  • Computer proficient with the ability to use MS Office.
  • Demonstrated ability to work independently with minimal supervision.
  • Positive attitude and flexibility to work a flexible schedule of 40 hours per week.

About H&R Block:

H&R Block is a leading provider of tax preparation and financial services. We are committed to helping our clients achieve their financial goals and providing a positive work environment for our associates.