IT Service Desk Specialist

1 week ago


Dexter, Maine, United States TEKsystems Full time

Job Summary:

We are seeking a highly skilled IT Service Desk Specialist to join our team at TEKsystems. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our end-users, ensuring that their IT issues are resolved promptly and efficiently.

Key Responsibilities:

  • Provide technical support to end-users via phone, email, and in-person
  • Resolve IT incidents and service requests in a timely and professional manner
  • Collaborate with regional IT managers to manage the IT platform and ensure optimal operating conditions
  • Ensure compliance with IT best practices and ITIL standards
  • Participate in training and development programs to enhance technical skills and knowledge
  • Contribute to continuous improvement initiatives to increase efficiency and effectiveness

Requirements:

  • Expert-level experience in IT support and technical services
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • ITIL certification and experience with IT best practices
  • Proficiency in Windows 10 and 11, Microsoft 365, and ServiceNow

About TEKsystems:

We are a global leader in IT services and talent solutions, partnering with clients to drive transformation and growth. Our team of experts works with clients across North America, Europe, and Asia to deliver innovative solutions and exceptional results.



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