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Senior Marketing Manager, End User Experience Specialist

1 month ago

Sacramento, California, United States Quadient Full time
Unlock the Power of Resident Engagement

At Quadient, we're dedicated to helping businesses thrive in the digital age. As a Senior Marketing Manager, End User Experience Specialist, you'll play a critical role in driving resident engagement and monetization through innovative marketing strategies.

Your Key Responsibilities:

  • Design and execute end-user marketing strategies to maximize demand and usage.
  • Create and execute resident-facing campaigns to increase registration rates and adoption.
  • Develop weekly dashboards and KPIs to track process and attachment rates for new residents.
  • Collaborate with product and marketing teams to implement enhancements and processes that drive registration at communities.
  • Help drive monetization strategies to deliver recurring fee targets.
  • Work with the CIC team to ensure end-user registration strategies align with call center activities.
  • Create comprehensive feedback loops and satisfaction reporting methodologies for key stakeholders.
  • Collaborate with the CSM and marketing teams to create and execute optimized non-integrated community registration processes and nurture programs.
  • Evaluate and adjust strategies to meet and exceed end-user KPIs.
  • Engage with end-users and property managers to identify pain points in usage and registration processes and recommend improvements.
  • Monitor and report on recurring resident fees.
  • Translate reporting into actionable insights to drive strategic decisions.
  • Leverage accumulated marketing and locker knowledge to assist in budgeting and forecasting processes.
  • Prepare key sections of the monthly operations report and help develop new reports as needed.

Your Profile:

  • Bachelor's degree preferred.
  • A minimum of 5 years of operations experience required.
  • Experience in the multifamily industry is a plus.
  • Experience and proficiency in Salesforce.
  • Organized working style, ability to work in a fast-paced entrepreneurial environment, multitask, and manage workload to meet overlapping deadlines.
  • Strong creative thinking, communication, written, and verbal skills.
  • Problem-solving and critical thinking skills are essential.

Compensation and Benefits:

Competitive Salary Range: $98,000 - $147,300

Flexible Work Arrangements: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

Endless Learning Opportunities: Access global opportunities for growth through our 24/7 online learning platform.

Inclusive Community: Join diverse communities and engage in our Philanthropy program.

Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work-life balance, and more, including a generous referral scheme.

Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Be Yourself at Quadient: Our values define how we work as a team: Empowerment, Passion, Inspiration, and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We're a team of individuals with one goal but many perspectives.

When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at

Quadient is an Equal Employment Opportunity Employer*: We believe that diversity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer.

We encourage applications from all suitable applicants, regardless of background.

We firmly believe in zero discrimination in employment on any basis, including gender, race, ethnicity, religion or belief, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, and any other protected characteristics.

*This includes being an Affirmative Action Employer in the United States.

People. Connected.