Customer Experience Ambassador
1 week ago
We are seeking a highly motivated and customer-focused Customer Experience Ambassador to join our team at Hampton Inn & Suites.
Estimated Salary: $45,000 - $60,000 per year
About the RoleThis is an exciting opportunity for a people-person to make a real impact on our guests' stay with us. As a Customer Experience Ambassador, you will be the first point of contact for many of our guests, setting the tone for their entire stay.
You will be responsible for creating a warm and welcoming atmosphere, ensuring that every guest feels valued and cared for. This includes checking guests in and out, answering questions about hotel services and amenities, and providing exceptional customer service at all times.
Your ability to build strong relationships with our guests and colleagues will be key to your success in this role. If you have a passion for delivering outstanding customer experiences and enjoy working in a fast-paced environment, we want to hear from you
Key Responsibilities- Provide exceptional customer service to all guests, responding promptly to their needs and resolving any issues that may arise.
- Check guests in and out, processing payments and handling any necessary paperwork.
- Answer questions about hotel services and amenities, providing information and recommendations to help guests make the most of their stay.
- Build strong relationships with our guests and colleagues, fostering a positive and welcoming atmosphere throughout the hotel.
To be successful as a Customer Experience Ambassador, you will need:
- Excellent communication skills, both verbal and written.
- Strong attention to detail, ensuring accuracy and efficiency in all tasks.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously.
- Basic computer skills, including familiarity with hotel software systems.
We offer a competitive salary range of $45,000 - $60,000 per year, plus a range of benefits, including:
- Health insurance.
- Dental insurance.
- Vision insurance.
- 401(k) plan with company match.
- Paid time off.
- Monthly bonus potential.
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