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Receptionist

2 months ago

Austin, Texas, United States Career Group Full time
Receptionist Job Description

We are seeking a highly skilled and experienced Receptionist to join our team at Career Group. As a key member of our team, you will be responsible for providing exceptional customer service to our clients and ensuring a seamless experience for all visitors to our office.

Key Responsibilities:

  • Provide top-notch customer service to all employees and visitors, responding to inquiries and resolving issues in a timely and professional manner.
  • Welcome guests, receive and catalog guest information, and orient new clients to our office.
  • Foster positive relationships with clients, understanding their unique needs and preferences to deliver personalized service.
  • Proactively engage with clients, offering assistance and ensuring their comfort and satisfaction throughout their visit.
  • Act as the central point of contact for clients, managing their requests and coordinating various services efficiently.
  • Provide real-time support for meetings, connecting with meeting organizers and guests as meetings begin, and verifying room requirements to ensure client expectations are met.
  • Oversee the quality of the concierge experience, demonstrating a spontaneous desire to assist others and provide excellent service.
  • Establish and maintain accountability with direct reports, ensuring seamless communication and collaboration.
  • Collaborate with other team members to deliver a world-class workspace experience, including cross-training staff on day-to-day operations.
  • Conduct floor walks to ensure common areas are clean, organized, and well-stocked, and secure all packages, deliveries, and other items at the designated area.
  • Respond to all requests in a courteous, professional manner at all times.

Requirements:

  • High School Diploma (or equivalent) required.
  • 3+ years prior work experience, preferably in hotel, restaurant, hospitality, or experience services environment.
  • Ability to work assigned work hours determined by the manager.
  • Excellent organizational and time management skills.
  • Analytical abilities and aptitude in problem-solving.
  • Superb written and verbal communication skills.
  • Current knowledge or ability to learn computer-based systems required for functions of position.
  • Required to maintain an overall professional appearance and attitude.
  • Adhere to all policies and procedures required.

Please submit your resume in Word format for consideration.