Customer Service Representative
20 hours ago
Yardi Systems is a global software company dedicated to providing innovative property management solutions and services. We are focused on delivering superior products and exceptional customer support. Our team is passionate about technology and believes in creating a fulfilling and fun work environment.
We are seeking a Customer Service Rockstar to provide optimum levels of support to our clients and residents utilizing Yardi Resident Shield product.
Key Responsibilities:
- Provide phenomenal customer service while answering high volume inbound calls and responding to emails and chat
- Partner with client management teams and onsite leasing staff to provide policy confirmations, respond to system issues and provide rate information verification
- Use your high attention to detail to verify addresses and ensure listed rate information is correct
- Collaborate with the client services team and IT to provide support and feedback from clients
- Ensure all necessary paperwork is completed for processing any policy cancellations
- Perform special projects as assigned
Requirements:
- High School Diploma
- Active Property and Casualty Insurance License
- 1-2 years of stellar customer service experience
- Friendly and professional phone demeanor
- Ability to use tact and diplomacy when interacting with clients and internal team members
- Strong analytical skills and the ability to problem solve
- Strong attention to detail and the ability to follow processes
What You'll Get:
- A great place to work with fantastic people
- Ability to learn new technology and develop professionally
- Competitive compensation: $24.61-$27.69 per hour
- Comprehensive benefits including medical, dental, paid time off, sick time, paid holidays, 401(k), profit sharing, life insurance, and more
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