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Field Service Engineer

2 months ago

Seattle, Washington, United States Rigaku Americas Full time
Job Summary

Rigaku Americas Corporation is seeking a skilled Field Service Engineer to perform planned maintenance on TXRF, XRF, and XRD instruments. This role involves installation, maintenance, and repair of analytical X-ray equipment, X-ray HV power supplies, X-ray detection devices, automation devices, CCD cameras, cryogenic equipment, and other related devices.

Key Responsibilities
  • Perform preventive maintenance (PM) and basic service on our systems, ensuring verification of system performance and execution of detailed preventive maintenance protocols.
  • Conduct on-site troubleshooting using digital voltmeters and qualify instruments after service repair by executing operational and performance protocols.
  • Make travel arrangements, generate individual expense reports, and secure customer acceptance of preventive maintenance or repair.
  • Coordinate customer WebEx sessions, phone support, and lab or fab facility inspections.
  • Attend certified Rigaku product training in the factory and communicate closely with service/support centers.
Requirements
  • Bachelor's degree or equivalent experience.
  • Minimum 3 years' experience diagnosing and repairing mechanical, electro-mechanical, and/or electronic equipment.
  • Working knowledge of MS Office and basic understanding of network interfacing.
  • Valid driver's license, excellent communication skills, and ability to communicate complex technical issues in an easy-to-understand manner.
  • General understanding of analog electronics, high voltage circuitry/circuits, laser technology, and high vacuum systems.
  • Customer focus and interaction, ability to interact and communicate with scientists who typically possess a Ph.D. (or Master's Degree) in Biochemistry, Biophysics, or Microbiology.
  • Strong organizational and prioritizing skills, ability to work independently, and team focus.
  • Must be responsive and reliable, with ability to travel on a routine basis and maintain a current passport/visa as required for international travel.
  • Occasional lifting of up to 50 pounds and ability to manipulate small hand tools.
What We Offer

Rigaku offers a rewarding work environment and excellent benefits, including health, dental, vision, STD, LTD, life insurance, section 125 flexible spending accounts, 401(k) plan, and more. This position is eligible for a target bonus and car allowance.

Rigaku is an EEO/AA employer and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Applicants must be able to prove they can legally work in the US.