Gym Management Assistant
2 weeks ago
Job Description
In this role, you will work closely with the General Manager and Fitness Manager to drive our fitness programs, manage personal trainers, and enhance member satisfaction. Key responsibilities include client training, program evaluation, action plans, sales targets, fitness assessments, and maintaining excellent customer service.
- Client Training: Train clients for up to 20 hours per week.
- Program Evaluation: Assess and evaluate sessions and small group training.
- Action Plans: Develop and manage action plans to achieve goals.
- Sales Targets: Meet monthly personal training revenue and sales targets.
- Fitness Assessments: Conduct fitness assessments and introductory programs for members.
- Sales & KPIs: Maintain sales percentages and key performance indicators.
- Revenue Growth: Consistently achieve sales and revenue targets.
- Member Relationships: Collaborate with the General Manager to maintain member relationships and cultivate referrals.
- Traffic Generation: Create additional traffic and generate sales.
- Environment: Foster an enjoyable environment for employees, members, and guests.
- New Member Welcome: Contact new members to welcome them and schedule fitness assessments.
- Customer Service: Maintain excellent customer service to engage members and clients.
- Decision Making: Resolve customer service issues to ensure a positive member experience.
- Exit Interviews: Conduct exit interviews with canceling clients.
- Fitness Programs: Prepare and deliver comprehensive fitness programs based on clients' goals.
- Motivation: Inspire clients to achieve results through goal setting, follow-ups, and reassessments.
- Scheduling: Maintain the personal trainer and HIIT+/SGT schedule according to gym standards.
- Meetings: Participate in management meetings.
- Trainer Recruitment: Recruit personal trainers to ensure optimal staffing levels.
- Staff Development: Supervise, guide, and develop personal training staff.
- Computer Literacy: Demonstrate Intermediate computer literacy skills for the use of job-related software and technology.
- Additional Duties: Perform other job-related duties as assigned.
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