Data Center Operations Manager
6 days ago
Company Overview
At Submer, we are revolutionizing the data center industry by providing sustainable and efficient solutions. Our mission is to make a positive impact on the environment while meeting the growing demand for data storage and processing.
About This Role
We are seeking an experienced Data Center Operations Manager to lead our NAM Services team in Houston, Texas. As a key member of our team, you will be responsible for ensuring peak performance and overall customer satisfaction. Your leadership skills, technical expertise, and ability to adapt to changing situations will be essential in driving success in this role.
Key Responsibilities
- Lead Team Coordination: Manage and coordinate the resources of your team to ensure seamless services delivery.
- Process Development: Collaborate with the Customer Care team to develop and improve processes for faster remote incidence resolution.
- Training and Onboarding: Design and implement training programs for services partners to enhance their knowledge and skills.
- Troubleshooting and Maintenance: Support commissioning, troubleshooting, and maintenance of electrical and mechanical systems in data centers.
- Customer Support: Provide training to customers on operating Submer products and performing regular maintenance.
- Diagnostic and Repair Services: Diagnose and repair issues in control panels, pumps, valves, and piping systems.
- Safety and Performance: Adhere to safety guidelines and propose solutions to enhance system performance.
- Team Support: Assist the customer care and production teams with tasks as needed.
Requirements
- Leadership Experience: Proven experience as a Field Technician Lead or similar role, with team management experience and handling escalations.
- Technical Knowledge: Strong technical knowledge of electrical systems (wiring, circuits, control panels) and mechanical systems (pumps, valves, piping).
- Adaptability: Ability to adapt to different roles and tasks within factory operations.
- Flexibility: Flexibility to work varied hours, including accommodating different time zones and peak periods.
- Travel Requirements: Valid driver's license and access to a reliable vehicle for travel, with frequent travel required.
Benefits
- Competitive Salary: An attractive compensation package reflecting your expertise and experience.
- Medical Insurance Plan: Comprehensive medical insurance coverage.
- 401k Employee Volunteer Contribution Plan: A retirement savings plan with employer matching.
- Hybrid Work Environment: A flexible, hybrid-friendly approach to work that balances productivity and work-life balance.
- Career Growth Opportunities: The chance to be part of a fast-growing scale-up with a mission to make a positive impact.
Submer's Commitment to Diversity and Inclusion
We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.
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