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Registration Representative
2 months ago
We are seeking a highly skilled and detail-oriented Registration Representative to join our team at UMass Memorial Health. As a key member of our Registration Services department, you will be responsible for ensuring the smooth and efficient registration and scheduling of patients for treatment and services.
Key Responsibilities- Enter lab, radiology, and basic ancillary service appointments into the scheduling system.
- Schedule patients for treatment and services for multiple providers at multiple campuses.
- Coordinate the provision of multiple services to patients, including lab and radiology tests.
- Process updates and corrections to patient insurance and demographic information, as well as obtain prior insurance referrals and authorizations.
- Collect patient liabilities prior to or on the date of service, as appropriate.
- Arrange various associated tests, procedures, and/or ancillary services according to established guidelines and specific criteria.
- Prioritize visits and services to foster efficient utilization of physician's clinical staff, patient's time, equipment, and facilities.
- Obtain and enter demographic, insurance, and other related patient information into the computer-based patient registration/scheduling system.
- Verify patient insurance coverage and follow guidelines established by insurers to ensure pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits.
- Follow up to correct discrepancies as required.
- Provide patients with standard information regarding their personal preparation for scheduled procedures and services.
- Mail patient information packets to patients.
- Transcribe paper orders when applicable.
- Assess patients' financial needs and direct accordingly to financial counseling and refer to appropriate person or area.
- Perform various related clerical duties, such as retrieving medical and other records, faxing, collating, typing, transcribing, taking and relaying messages, etc.
- Maintain accurate and timely records, logs, charges, files, and related information as required.
- Collect patient liabilities, including deductibles, copays, coinsurances, self-pay payments, cosmetic procedure payments, and patient balances as appropriate, prior to or on the date of service.
- Obtain patient and witness signatures for all paperwork, including but not limited to Consent to Treat, HIPAA, Privacy, Medicare Rights, Important Message for Medicare, Patient Rights, etc.
- Review work queues to ensure accurate and timely billing.
- Monitor and maintain Patient Access and Revenue Cycle Work queues.
- Maintain scheduling and/or registration accuracy rate of 97% or above.
High School Diploma required. Associate or Bachelor's Degree in Business or Healthcare-related field preferred. EPIC and secretarial experience is a plus. This position will work weekends and holidays as assigned. Must be available 8-5pm for 12 weeks training, if needed. Once training is completed, the assigned shifts are the ones noted below and can be subject to change based on departmental need.
Week A: Sunday, Wednesday, Thursday, Friday 3pm-11:30pm
Week B: Monday, Tuesday, Wednesday, Saturday 3pm-11:30pm
UMass Memorial Health is an equal opportunity and affirmative action employer. We recognize the power of a diverse community and encourage applications from individuals with varied experiences, perspectives, and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, protected veteran status, or other status protected by law.
